Service Representative at Rolls-Royce in Singapore | Kablio

Role

Description

product integration

technical support

data analysis

warranty monitoring

forecast input

customer relationships

Support new product introduction, ensuring customer readiness and successful integration into their operations.
Provide 24/7 customer support, ensuring timely resolution of operational and technical issues through the appropriate IT systems and communication channels.
Identify and promote product and service sales opportunities, supporting Rolls-Royce’s growth objectives.
Represent the Rolls-Royce position with professionalism and resilience, including in challenging discussions with customers.
Provide inputs on customer business forecasts, fleet plans, and shop visit schedules.
Uphold Rolls-Royce’s strategy, business values, and commitment to customer excellence.
Collect and analyze customer operational data to identify trends, potential issues, and opportunities for proactive management.
Monitor warranties, guarantees, and airline debt, escalating significant trends as required.
Develop and maintain strong customer relationships at all levels to support effective communication and feedback loops.

Requirements

gas turbines

aircraft engines

customer-facing

organized

engineering degree

business acumen

Strong technical and/or services background, preferably with working knowledge of gas turbines, aircraft engine operation, and airline line maintenance practices/regulations.
Highly organized with strong planning and prioritization skills to ensure on-time delivery of commitments.
Proven experience in a customer-facing role, ideally within aerospace or a related technical services industry.
Culturally aware, with the ability to operate effectively in a global business environment.
Excellent communication and interpersonal skills; able to present clearly, influence effectively, and build trust across cultures.
Degree-qualified in a relevant discipline (Engineering, Aviation, or related) or equivalent practical experience.
IT literate, with the ability to use data systems for communication, reporting, and analysis.
Good business acumen with the ability to identify opportunities and navigate ambiguity in a fast-paced, dynamic environment.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Company

Overview

£18.9 billion

Revenue

The company achieved near £18.9 billion in revenue in 2024.

£2.9 billion

Operating Profit

The company reported an operating profit of approximately £2.9 billion in 2024.

36%

Market Share

The company holds a commercial engine market share of roughly 36%. This reflects its strong position in the sector.

25 vehicles/day

Production Rate

The company's Goodwood facility produces approximately 25 ultra-luxury electric vehicles per day under a BMW licence.

Founded in the early 20th century, it began as a pioneer in aero-engine design and has grown into a global engineering powerhouse.
It develops and produces engines and power systems for commercial and military aircraft, naval vessels, submarines, and energy infrastructure.
Headquartered in London, it operates across four core segments—civil aerospace, defence, power systems and emerging markets like nuclear and modular reactors.
It supports iconic programmes—supplying wide-body commercial aircraft engines, submarine nuclear reactors, naval propulsion, and bespoke industrial power units.
Amid a major turnaround since 2023, the company secured a £9 billion UK defence reactor deal.

Culture + Values

We do the right thing – We do what’s right for our customers, our people, and society.
We aim high – We stretch our ambition, we set challenging goals, and we deliver results.
We take ownership – We take personal responsibility for our actions, performance, and results.
We act with integrity – We build trust by being honest, transparent, and ethical in everything we do.
We collaborate – We work together with respect, trust, and inclusiveness to achieve our goals.

Environment + Sustainability

Net-zero by 2050

Carbon Neutrality Goal

Aims to achieve net-zero carbon emissions by 2050.

Carbon intensity down by 25%

Carbon Intensity Reduction Target

Committed to reducing the carbon intensity of products and operations by 25% by 2030.

CO2 emissions reduced by 50%

SAF Emissions Reduction

SAF strategy targets a 50% reduction in CO2 emissions from flight by 2050.

Engaged in development of hybrid-electric and fully-electric propulsion systems to reduce environmental impact.
Focus on reducing waste and resource consumption across the entire supply chain.

Inclusion & Diversity

30% by 2030

Female Leadership Target

Aims to achieve 30% female representation in senior leadership positions.

26% workforce

Gender Representation

Women currently account for 26% of the global workforce as of 2023.

Set a goal to increase representation of ethnic minorities in senior roles.
Implemented initiatives to promote a more inclusive work environment, including mentorship programs and leadership development for underrepresented groups.

Articles

R2 Factory – digital transformation community

Rolls‑Royce Motor Cars PressClub

Rolls‑Royce at Global Space Congress – supplier info

Role

Description

product integration

technical support

data analysis

warranty monitoring

forecast input

customer relationships

Support new product introduction, ensuring customer readiness and successful integration into their operations.
Provide 24/7 customer support, ensuring timely resolution of operational and technical issues through the appropriate IT systems and communication channels.
Identify and promote product and service sales opportunities, supporting Rolls-Royce’s growth objectives.
Represent the Rolls-Royce position with professionalism and resilience, including in challenging discussions with customers.
Provide inputs on customer business forecasts, fleet plans, and shop visit schedules.
Uphold Rolls-Royce’s strategy, business values, and commitment to customer excellence.
Collect and analyze customer operational data to identify trends, potential issues, and opportunities for proactive management.
Monitor warranties, guarantees, and airline debt, escalating significant trends as required.
Develop and maintain strong customer relationships at all levels to support effective communication and feedback loops.

Requirements

gas turbines

aircraft engines

customer-facing

organized

engineering degree

business acumen

Strong technical and/or services background, preferably with working knowledge of gas turbines, aircraft engine operation, and airline line maintenance practices/regulations.
Highly organized with strong planning and prioritization skills to ensure on-time delivery of commitments.
Proven experience in a customer-facing role, ideally within aerospace or a related technical services industry.
Culturally aware, with the ability to operate effectively in a global business environment.
Excellent communication and interpersonal skills; able to present clearly, influence effectively, and build trust across cultures.
Degree-qualified in a relevant discipline (Engineering, Aviation, or related) or equivalent practical experience.
IT literate, with the ability to use data systems for communication, reporting, and analysis.
Good business acumen with the ability to identify opportunities and navigate ambiguity in a fast-paced, dynamic environment.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Company

Overview

£18.9 billion

Revenue

The company achieved near £18.9 billion in revenue in 2024.

£2.9 billion

Operating Profit

The company reported an operating profit of approximately £2.9 billion in 2024.

36%

Market Share

The company holds a commercial engine market share of roughly 36%. This reflects its strong position in the sector.

25 vehicles/day

Production Rate

The company's Goodwood facility produces approximately 25 ultra-luxury electric vehicles per day under a BMW licence.

Founded in the early 20th century, it began as a pioneer in aero-engine design and has grown into a global engineering powerhouse.
It develops and produces engines and power systems for commercial and military aircraft, naval vessels, submarines, and energy infrastructure.
Headquartered in London, it operates across four core segments—civil aerospace, defence, power systems and emerging markets like nuclear and modular reactors.
It supports iconic programmes—supplying wide-body commercial aircraft engines, submarine nuclear reactors, naval propulsion, and bespoke industrial power units.
Amid a major turnaround since 2023, the company secured a £9 billion UK defence reactor deal.

Culture + Values

We do the right thing – We do what’s right for our customers, our people, and society.
We aim high – We stretch our ambition, we set challenging goals, and we deliver results.
We take ownership – We take personal responsibility for our actions, performance, and results.
We act with integrity – We build trust by being honest, transparent, and ethical in everything we do.
We collaborate – We work together with respect, trust, and inclusiveness to achieve our goals.

Environment + Sustainability

Net-zero by 2050

Carbon Neutrality Goal

Aims to achieve net-zero carbon emissions by 2050.

Carbon intensity down by 25%

Carbon Intensity Reduction Target

Committed to reducing the carbon intensity of products and operations by 25% by 2030.

CO2 emissions reduced by 50%

SAF Emissions Reduction

SAF strategy targets a 50% reduction in CO2 emissions from flight by 2050.

Engaged in development of hybrid-electric and fully-electric propulsion systems to reduce environmental impact.
Focus on reducing waste and resource consumption across the entire supply chain.

Inclusion & Diversity

30% by 2030

Female Leadership Target

Aims to achieve 30% female representation in senior leadership positions.

26% workforce

Gender Representation

Women currently account for 26% of the global workforce as of 2023.

Set a goal to increase representation of ethnic minorities in senior roles.
Implemented initiatives to promote a more inclusive work environment, including mentorship programs and leadership development for underrepresented groups.

Articles

R2 Factory – digital transformation community

Rolls‑Royce Motor Cars PressClub

Rolls‑Royce at Global Space Congress – supplier info