Customer Service Representative - FS at Invitation Homes in Seattle, WA | USD18-31 | Kablio

Role

Description

work order review

eviction scheduling

staff scheduling

resident liaison

utility coordination

dashboard monitoring

Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications

Requirements

high school

ms word

excel

outlook

adobe

customer service

Excellent organizational skills with a high level of attention to detail
High school Diploma or GED
Strong verbal and written communications skills
Proven experience in customer service or administrative functions
Effective customer service and conflict resolution skills
Intermediate proficiency in MS Word, Excel, Outlook and Adobe
Experience in the property management or maintenance industry is helpful

Benefits

401k with matching company contributions
Competitive pay and an annual bonus program for all associates
Health, dental, vision, and life insurance
Team events and gatherings (Pre- and Post-Covid)
Annual bonus program
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
Long-term and short-term disability insurance
Team events and gatherings
401(k) with company matching contributions
Awesome work environment with casual dress
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 2012, Invitation Homes is a leader in the single-family rental home market.
The company owns and manages thousands of homes across the U.S., providing quality rental housing.
Specializes in residential properties, offering a variety of homes in desirable locations.
Focused on delivering great rental experiences through extensive property management and customer service.
Uses technology and data-driven strategies to enhance the rental experience for both tenants and investors.
The company has made significant strides in redefining the rental home market, attracting both families and professionals.
Invitation Homes has a strong track record in providing well-maintained homes in key U.S. markets.

Culture + Values

Unshakeable Integrity – We hold ourselves accountable to act with honesty, trust and respect.
Genuine Care – We serve with heart.
Continuous Excellence – We always find a way to innovate and deliver.
Standout Citizenship – We strive to benefit our neighbors and our communities.

Environment + Sustainability

15%

Energy Bill Savings

Residents using Smart Home technology can save up to 15% on energy bills, significantly reducing their monthly expenses while also contributing to environmental sustainability.

100 million bottles

Recycled Plastic

Over 100 million plastic bottles have been recycled into high-quality flooring, showcasing a commitment to reducing waste and repurposing materials innovatively.

100%

Smart Home Target

The company aims to integrate 100% Smart Home technology in its Same Store portfolio as part of its long-term sustainability strategy, enhancing energy efficiency and resident convenience.

Half the Earth

Environmental Impact

Recycling efforts have saved enough materials to circle half the Earth, highlighting the significant environmental benefits of resource conservation and recycling initiatives.

Adopts ENERGY STAR® certified appliances for improved efficiency.
Upgrades HVAC units with efficient models, sharing utility savings with residents.
Employs smart thermostats in vacant homes to maintain hourly energy efficiency.
Monitors utility use with third-party alerts to address high consumption promptly.
Supports climate tech through investment in the Fifth Wall Climate Technology Fund.
Updates plumbing systems with low-flow fixtures to conserve water.
Optimizes technician routes to reduce emissions and drive times.
Enhances air quality with an HVAC Air Filter Delivery program.
Implements water-efficient landscapes in arid regions.
Transitions to digital work orders to eliminate paper use among technicians.
Ensures vehicles are equipped to minimize unnecessary service trips.
Develops properties with superior insulation, efficient windows, and programmable thermostats post-acquisition.
Prepares for natural disasters via dedicated risk management teams.
Partners with GRESB, linking credit pricing to sustainability performance.

Inclusion & Diversity

49.78% Ethnic Representation

Employee Diversity

49.78% of employees identify as people of color, reflecting the company's commitment to diversity in its workforce.

3.5 Years Retention

Employee Tenure

The average associate tenure of 3.5 years highlights strong retention rates across diverse groups.

49.6% Leadership by Women

Gender Equality

Women hold nearly half of leadership positions, demonstrating progress toward gender parity in roles of influence.

Joined CEO Action for Diversity & Inclusion pledge to improve workplace inclusion.
Support six ERGs: Women’s Impact Network, Black Collective, Juntos, GenNEXT, Open Invitation (LGBT+), Asian Alliance.
Provide Employee Resource Groups to foster belonging and support.

Articles

Careers at Invitation Homes

Our Company

Press Releases

Role

Description

work order review

eviction scheduling

staff scheduling

resident liaison

utility coordination

dashboard monitoring

Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications

Requirements

high school

ms word

excel

outlook

adobe

customer service

Excellent organizational skills with a high level of attention to detail
High school Diploma or GED
Strong verbal and written communications skills
Proven experience in customer service or administrative functions
Effective customer service and conflict resolution skills
Intermediate proficiency in MS Word, Excel, Outlook and Adobe
Experience in the property management or maintenance industry is helpful

Benefits

401k with matching company contributions
Competitive pay and an annual bonus program for all associates
Health, dental, vision, and life insurance
Team events and gatherings (Pre- and Post-Covid)
Annual bonus program
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
Long-term and short-term disability insurance
Team events and gatherings
401(k) with company matching contributions
Awesome work environment with casual dress
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 2012, Invitation Homes is a leader in the single-family rental home market.
The company owns and manages thousands of homes across the U.S., providing quality rental housing.
Specializes in residential properties, offering a variety of homes in desirable locations.
Focused on delivering great rental experiences through extensive property management and customer service.
Uses technology and data-driven strategies to enhance the rental experience for both tenants and investors.
The company has made significant strides in redefining the rental home market, attracting both families and professionals.
Invitation Homes has a strong track record in providing well-maintained homes in key U.S. markets.

Culture + Values

Unshakeable Integrity – We hold ourselves accountable to act with honesty, trust and respect.
Genuine Care – We serve with heart.
Continuous Excellence – We always find a way to innovate and deliver.
Standout Citizenship – We strive to benefit our neighbors and our communities.

Environment + Sustainability

15%

Energy Bill Savings

Residents using Smart Home technology can save up to 15% on energy bills, significantly reducing their monthly expenses while also contributing to environmental sustainability.

100 million bottles

Recycled Plastic

Over 100 million plastic bottles have been recycled into high-quality flooring, showcasing a commitment to reducing waste and repurposing materials innovatively.

100%

Smart Home Target

The company aims to integrate 100% Smart Home technology in its Same Store portfolio as part of its long-term sustainability strategy, enhancing energy efficiency and resident convenience.

Half the Earth

Environmental Impact

Recycling efforts have saved enough materials to circle half the Earth, highlighting the significant environmental benefits of resource conservation and recycling initiatives.

Adopts ENERGY STAR® certified appliances for improved efficiency.
Upgrades HVAC units with efficient models, sharing utility savings with residents.
Employs smart thermostats in vacant homes to maintain hourly energy efficiency.
Monitors utility use with third-party alerts to address high consumption promptly.
Supports climate tech through investment in the Fifth Wall Climate Technology Fund.
Updates plumbing systems with low-flow fixtures to conserve water.
Optimizes technician routes to reduce emissions and drive times.
Enhances air quality with an HVAC Air Filter Delivery program.
Implements water-efficient landscapes in arid regions.
Transitions to digital work orders to eliminate paper use among technicians.
Ensures vehicles are equipped to minimize unnecessary service trips.
Develops properties with superior insulation, efficient windows, and programmable thermostats post-acquisition.
Prepares for natural disasters via dedicated risk management teams.
Partners with GRESB, linking credit pricing to sustainability performance.

Inclusion & Diversity

49.78% Ethnic Representation

Employee Diversity

49.78% of employees identify as people of color, reflecting the company's commitment to diversity in its workforce.

3.5 Years Retention

Employee Tenure

The average associate tenure of 3.5 years highlights strong retention rates across diverse groups.

49.6% Leadership by Women

Gender Equality

Women hold nearly half of leadership positions, demonstrating progress toward gender parity in roles of influence.

Joined CEO Action for Diversity & Inclusion pledge to improve workplace inclusion.
Support six ERGs: Women’s Impact Network, Black Collective, Juntos, GenNEXT, Open Invitation (LGBT+), Asian Alliance.
Provide Employee Resource Groups to foster belonging and support.

Articles

Careers at Invitation Homes

Our Company

Press Releases