Operations Manager - Retail

Description

• Coordinate Retail Operations administration when onboarding new retail sites, ensuring new sites are smoothly integrated into business as usual.
• Review operational procedures to ensure they remain fit for purpose and aligned with business needs.
• collaborate with internal stakeholders to develop and roll out new procedures to improve compliance management and reporting.
• Oversee training and development of regional facilities coordinators.
• Arrange regular key service provider reviews to monitor performance and seek efficiencies and innovation.
• Assist with budgeting and forecasting across the retail portfolio, supporting site teams to adhere to agreed timelines.
• arrange training sessions to support site teams in adopting new systems and procedures.
• Coordinate Retail Operations administration when retail sites are sold, ensuring sales of sites are not delayed.
• Take ownership of projects to improve operational efficiency, from inception to completion.
• Manage and maintain Retail Operations digital workspaces (SharePoint sites). Arrange regular training to maintain team digital skills.
• utilise systems such as Vantify risk manager and records for buildings to monitor compliance across the retail portfolio.
• Arrange regular workshops with external parties to increase awareness of industry trends and innovations.
• Manage the relationship with Moneypenny to ensure efficient administration of customer enquiries
• Oversee retail complaints process and assist swift conclusion to all complaints.
• Co-ordinate service charge best practice working group, seeking improvements in the budgeting and forecasting process and assisting training of new starters.
• Collaborate with other British Land departments and colleagues to ensure Retail Operations assists with delivery of business objectives.
• work with retail teams across the UK to maintain high standards of compliance and support teams where standards fall below expectation.
• Work closely with the British Land Operations Manager on ensuring alignment of procedures between Retail and Campuses and support on projects as directed.
• Coordinate car park working groups, including oversight of performance against budget for tariff car parks, performance of Service Providers, and consistency of approach across all car parks.

Requirements

• Proven experience in property operations or facilities management.
• Understanding of health & safety and environmental compliance
• Excellent communication and stakeholder management skills.
• be prepared to become a ‘superuser’ of systems to support new users and administration of retail users.
• Familiarity with Vantify risk manager, records for buildings, and Vicinitee platforms is advantageous.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance