Delivers repairs, maintenance, retrofit and capital works for social housing landlords across England.
Customer Liaison Officer duties and responsibilities include: * Lead resident and community engagement initiatives, building strong relationships with local communities. * Deliver clear and effective communications to customers and residents about the nature and scope of works. * Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically. * Coordinate access arrangements to ensure works are delivered smoothly and on schedule. * Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions. * Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.
Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our North West operations. This is a permanent role and the core working hours are Monday to Friday 8am-4:30pm.
The Customer Liaison Officer will meet the following criteria: Essential criteria: * Previous experience of working in a similar role * Ability to deal with sensitive situations * Resilience and strong negotiation skills * Proficiency in Microsoft Office * Full Driving Licence Desirable criteria: * Experience of working within the Social Housing sector
Customer Liaison Officer benefits: * Competitive salary based on experience with profit related bonus * Motor Expenditure Allowance (£3,500) * Option to opt into salary sacrifice car lease * 25 days annual leave + bank holidays + your birthday off (34 days total) * Sick pay * 26 weeks full pay maternity leave * Annual pay reviews * 8 weeks full pay paternity leave * Discounted gym memberships at national and local gyms * Up to £3,000 colleague referral fee * Vast directory of training on bespoke in-house Learning Management System * Private healthcare and dental care * Cycle to work scheme * Retail and mobile phone provider discounts