Field Operations Supervisor | Winnipeg

Overview

Lead field teams to deliver elevator maintenance, manage staff, safety, and client relations.

Key Responsibilities

• quality assurance
• resource management
• training
• client relations
• field management
• safety management

Tasks

-Quality Assurance and Resource Management: Monitor work processes, provide technical guidance, and ensure the availability and efficient use of materials, tools, and equipment. Ensure quality standards are met through clear, consistent oversight and support. -Training and Development: Lead regular 'Toolbox Talk' meetings and training sessions to enhance staff skills, ensure safety protocol adherence, and foster industry best practices. -Client and Contractor Relations: Build and maintain strong relationships with property managers and other stakeholders. Strive to exceed expectations through proactive communication and collaboration. -Strategic and Operational Leadership: Develop and implement strategic plans to manage employee assignments effectively, aligning with contractual obligations, budgetary needs, and compliance requirements. Direct field labor forces and support personnel to meet or exceed customer expectations in scheduling and service delivery. -Employee and Safety Management: Oversee all aspects of employee management, including hiring, training, discipline, and termination. Ensure compliance with safety standards as outlined by company policies and the provincial Health and Safety Act. Investigate and address safety incidents to prevent future occurrences.

Requirements

• field management
• people management
• project management
• technical docs
• business software
• conflict resolution

What You Bring

-Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field. -Demonstrated experience in people management, including the ability to lead, inspire trust, and gain commitment from a diverse team. -Exceptional interpersonal and communication skills, with experience engaging with employees, customers, and stakeholders at all levels, both internally and externally. -Skilled in conflict resolution, with the ability to address issues promptly and maintain a positive work environment. -Excellent customer service and project management skills, with a strong focus on delivering high-quality outcomes. -Proven ability to read and interpret technical documents and specifications, with strong mechanical and electrical comprehension skills. -Ability to work effectively under pressure, manage multiple tasks, and thrive in a fast-paced setting. -Strong understanding of industry standards and field operations, especially in maintenance, modernization, or repair of technical systems. -Competent in the use of essential business software, with the ability to quickly adapt to new systems and technologies.

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About Tk Elevator

-Founded with a passion for transforming vertical transportation, the company has grown into a global leader in the elevator and escalator industry. -Providing cutting-edge mobility solutions, they offer a wide range of elevators, escalators, and moving walks designed for both modern and historical buildings. -With a strong presence in more than 100 countries, their reach is global, yet their approach remains focused on local expertise and customer satisfaction. -Typical projects include high-rise residential buildings, commercial skyscrapers, and busy transportation hubs like airports and train stations. -The company is renowned for its innovative designs, sustainability initiatives, and advanced safety features, setting new industry standards. -A standout project involved retrofitting historic buildings with state-of-the-art elevator systems that blend seamlessly with classical architecture. -The company continuously invests in digitalization and smart technologies, delivering next-generation solutions for efficient, reliable mobility.

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