Service Desk Administrator

Description

• Handle incoming calls via the Avaya telephone system, responding professionally to new customer enquiries, service requests, and general queries
• Support stock management processes by ordering materials and supplies from approved suppliers, based on engineer requirements, and maintaining organised and well-stocked storage areas
• Work collaboratively with colleagues on a variety of projects and tasks as required, ensuring effective communication and timely completion of work
• Provide comprehensive administrative assistance to the office team, including data entry, document preparation, filing, and general office coordination
• Monitor and manage the shared inbox, ensuring all incoming emails are responded to promptly and filed appropriately
• Act as a point of contact for field technicians — assigning callouts, managing schedules, and assisting with administrative needs such as parking, uniform orders, and equipment requirements
• Oversee general office administration tasks such as filing, shredding, post handling (including franking), and maintaining a tidy and efficient working environment
• Maintain and update the CRM (CASH) database to ensure accuracy and integrity of customer information, including regular data cleansing and updates. Full training will be provided
• Manage stationery orders and ensure office supplies are readily available and appropriately organised
• Investigate and resolve customer queries efficiently, ensuring a high standard of service and professionalism at all times

Requirements

• Strong written and verbal communication skills, with the ability to build effective working relationships at all levels
• Demonstrates a high level of accuracy and thoroughness in all aspects of work
• Ability to handle sensitive and confidential information with professionalism and discretion
• Competent user of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Proven administrative experience within a professional office environment
• Excellent organisational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment
• Dependable and punctual, demonstrating a strong sense of responsibility and commitment to team success

Benefits

• Employee Referral Scheme, offering up to £1,000 for every successful referral — with no limit on the number you can make
• Training, Development and Career Progression Opportunities as part of a growing, supportive team
• Company Pension Scheme to help you plan for the future
• Stable, structured working hours in a full-time, office-based role: Mon-Thurs: 8:30am-4:30pm Fri: 8:30am-4:00pm (with a 30-minute lunch break)
• Employee Recognition Scheme, celebrating outstanding contributions and achievements
• Competitive Salary aligned with National Minimum Wage, with regular reviews to support your development
• Access to our Mental Health & Well-being Programme, ensuring you have the support you need
• Life Assurance at 4x your annual salary, providing added peace of mind
• Generous Holiday Entitlement, including all Bank Holidays, to support a healthy work-life balance

Training + Development

Interview process

Visa Sponsorship

Security clearance