Dual Service Operative (Security & Cleaning)

Description

• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
• React accordingly to any cleaning needs such as litter picking and reactive cleaning of spillages, mopping and upkeep of centre.
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Completing reports by recording observations, information, occurrences, and surveillance activities
• Maintaining professional conduct at all times
• Contributing to team effort by accomplishing related results as needed
• Maintaining organisation's stability and reputation by complying with legal requirements
• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures

Requirements

• Smart appearance and be well-groomed
• Full 5-year employment checkable history
• Ability to work in a fast-moving environment
• Reliable and punctual
• Customer Service experience and confidence to handle conflict in a correct manner
• Excellent communication skills both written and verbal
• Valid frontline SIA licence DS or SG
• High level of enthusiasm and passion

Benefits

• Reward and Recognition awards
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financial support available
• Stream - access to pay as you earn it
• Hospital Saturday Fund
• Cycle to Work Scheme Available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Free Employee Assistance Programme 24/7 including access to counselling
• Full uniform provide

Training + Development

Interview process

Visa Sponsorship

Security clearance