Experience Designer - User Research
Contact Energy Ltd
Lead user research to generate insights and guide digital product innovation
22 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Auckland, Auckland, New Zealand
Hybrid
Company Size
1,273 Employees
Service Specialisms
Engineering
Construction services
Project Management
Technical Services
Consulting
Sector Specialisms
Energy
Utilities
Geothermal
Hydro
Thermal
Role
What you would be doing
What you bring
figma
miro
jira
design thinking
component ui
journey mapping
- Ability to communicate research in a compelling, storytelling way
- Ability to work independently and collaboratively
- Curiosity, empathy, and strong attention to detail
- Exposure to journey mapping, service blueprints, and documenting user flows
- Research experience - comfortable with both qualitative and quantitative methods
- Coaching, teaching, or mentoring experience
- Experience developing UI using component-based design systems
- Familiarity with workplace collaboration tools (e.g Miro, Jira, Confluence, MS Teams)
- Bring fresh ideas and know how to adapt good thinking to our contex
- Familiarity with design tools (e.g Figma, Miro, Adobe Design Suite)
- Relationship-building and clear communication skills
- Familiarity with UX/CX frameworks and design thinking principles
- Experience working in cross-functional teams, even if not in a fully Agile set up
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Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Contact Energy Limited is a New Zealand-based electricity generator, natural gas wholesaler, and retailer of electricity, natural gas, broadband and LPG.
- The company was formed in 1996 when it acquired electricity generation and gas assets from state-owned electricity generator ECNZ.
- Contact Energy is listed on the New Zealand Stock Exchange (NZX) under the ticker CEN.
- For the fiscal year 2024, Contact Energy reported a net profit of NZ$235 million and total revenue of NZ$2.86 billion.
- The company operates 11 power stations across New Zealand, using geothermal, hydro, and thermal energy to generate electricity.
- Contact Energy's generation portfolio is predominantly renewable, with 80-85% of its electricity produced from hydro and geothermal stations.
- The company is currently undertaking a five-year project to replace half of the 60-year-old hydropower turbines at the Roxburgh Power Station.
- Contact Energy is developing new renewable energy projects, including the Tauhara geothermal power station and the Te Huka Unit 3 expansion.
- The company is also investing in solar and wind projects, such as the Kōwhai Park Solar Farm and the Southland Wind Farm.
- Contact Energy has partnered with Tesla to develop a 100MW grid-scale battery on New Zealand Steel land in Glenbrook, south Auckland.
- Embraces diversity and inclusion, ranking highly on global diversity indices
- Focuses on employee wellbeing and work-life balance, offering flexible work arrangements
- Committed to sustainability and decarbonization of New Zealand's energy sector
- Emphasizes safety as a core value, with a no-blame culture for reporting concerns
- Promotes continuous learning and development for employees
- Encourages innovation and curiosity among staff
- Values transparency and open communication across all levels
- Strives to be a positive force in local communities
- Prioritizes customer satisfaction and service excellence
- Committed to achieving net zero emissions from generation operations by 2035
- Reduced absolute CO2e emissions (Scope 1 and 2) by 76% since 2019 baseline
- 88% of electricity sourced from renewable sources in 2022
- Investing $1.2 billion in renewable generation currently under construction
- Plans to add up to 6.5TWh of new renewable capacity this decade, adding 15% more output to the New Zealand market
- Decommissioning baseload thermal assets, with Taranaki Combined Cycle plant to be retired by end of 2024
- Trialing carbon capture and reinjection technology at geothermal plants
- First New Zealand company to establish a Green Borrowing Programme in 2017
- Science-based emissions reduction targets approved by Science Based Target Initiative, aligned with 1.5°C warming limit
- Supporting large industries and consumers to reduce emissions through electrification and demand response programs
- Aiming for >95% renewable generation by end of 2024
- Monitoring and reporting scope 1, 2 and 3 emissions in line with Greenhouse Gas Protocol since 2018
- Recognized as top-ranked globally for diversity and inclusion in 2017
- 32% of renewable energy workforce are women
- 40% of solar PV workforce are women
- Encourages employees to 'bring their true selves to work'
- Develops skills to support and embrace diverse individuals and teams
- Employees increased from 952 in 2020 to 1,273 in 2024
- Commitment to creating a workplace culture that is inclusive
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