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Technical Sales Manager Senior - Architectural, Commercial, Specialty
Acuity
Pre‑sales Technical Manager driving solutions, samples, and customer relationships to increase order capture.
2d ago
$83,300 - $149,900
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Atlanta, GA
Office Full-Time
Company Size
13,200 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Construction services
Turnkey
Sector Specialisms
Health & Social Care
Dental
Social Care
Healthcare Transactions
Social Care Transactions
Regulatory Due Diligence
Role
What you would be doing
spec management
pre‑sales support
product configurator
sample orders
opportunity conversion
pipeline development
- Provide proactive insights, address potential obstacles, and contribute to tailored solutions that meet unique customer needs.
- Diligently monitor and oversee the specification registration process, ensuring seamless management of registrations.
- Serve as a dedicated, trusted, and reliable point of contact, readily available to address and fulfill all pre-sales needs of both agents and customers, ensuring exceptional support and seamless communication throughout the process.
- Producing the best solutions by truly understanding the customer's needs.
- Support the creation of no-charge sample orders, working closely with customer support associates to ensure timely delivery of high-quality samples.
- Lead, drive, and achieve results and solve problems.
- Continuously strive for improvement by actively identifying and addressing evolving pre-sales needs and fostering a team culture of collaboration.
- Act with urgency to solve the customers' problems.
- Extensively train on ABL products, gaining comprehensive knowledge to address feasibility inquiries, ensuring our customers make informed decisions when selecting products for their unique requirements.
- Proactively engage with agents to ensure they effectively manage their registrations, while swiftly addressing any conflicts in partnership to resolve them amicably.
- Work with your partners to craft a transparent, honest, and empathetic message between agencies and customers.
- Aim to cultivate customer loyalty, ultimately securing the customers' trust and winning their orders.
- Lead projects or steps within broader projects.
- Foster strong relationships and consistently deliver exceptional experiences.
- Engage with customers, providing additional opportunities to build rapport, establish trust, and understand their challenges.
- Facilitate customized product and design requests, utilizing advanced tools such as the Product Configurator and system resources to streamline bill of material and submittal generation (RFA request-for-assistance) as required.
- Leverage your technical expertise, comprehensive product knowledge, and solution-oriented mindset to drive the successful conversion of opportunities into orders.
- Collaborate closely with the Sr. Specification Sales Manager to identify and nurture potential opportunities, actively contributing to the growth of the project pipeline through designated tools.
What you bring
bachelor's
6-8 yrs
business acumen
travel
problem solving
communication
- Exhibiting a willingness to own a question or problem and not stop until the customer is satisfied.
- Multitask and work independently, without guidance, in a dynamic, demanding environment.
- A bachelor's degree or equivalent work experience and certifications.
- Demonstrate an elevated level of business acumen, organizational, and interpersonal skills.
- Demonstrated success in remaining calm and focused in fast-paced, stressful situations.
- Knowledgeable of relevant business processes, systems, and tools.
- Available to regularly travel and work in the field with customers. While travel varies based on the individual and the dynamics in the region, expect to have a 25% travel commitment.
- Superior communication and interpersonal skills are required.
- Excellent problem-solving and critical thinking skills are required.
- 6-8 years of related customer-centric experience supporting sales by collecting, accessing, and interpreting data to provide insights to customers and partners.
- The ability to step into someone else's shoes and walk a few miles can make all the difference between someone succeeding in this position and someone who struggles.
- Ability to learn and understand the ABL organization, business strategies, and industry specifics.
- Customer Success team members must be strong, natural advocates focused on improving the customer experience, which can sometimes be more difficult than it sounds.
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Interview process
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Company
Overview
Revenue $3.8b
Annual Revenue 2023
The company generates approximately $3.8 billion in annual revenue (2023).
Formed 2001
Year of Reinvention
The company was reinvented as Acuity Brands in 2001, pivoting into lighting and smart building technology.
Acquired 2015
Strategic Acquisitions
The company has made significant strategic acquisitions, including Distech in 2015.
Expansion 2021
Global Expansion
The company expanded its global presence with the acquisition of OSRAM DS in 2021.
- Generates roughly $3.8 billion in annual revenue (2023), trading publicly under ticker AYI.
- Designs and manufactures luminaires, lighting controls, power supplies, skylights and integrated systems.
- Typical projects span new‑build and retrofit installations in commercial offices, industrial facilities, institutional campuses, transportation infrastructure and homes.
- Under brands like Lithonia, Holophane, Juno and nLight, it blends LED innovation with IoT‑enabled controls.
- Stands out with its Atrius IoT platform and a unique combo of lighting, building analytics and smart controls—blurring lines between hardware and software.
- We value transparency and open communication.
- We strive to foster a culture of inclusion and respect.
- We encourage a growth mindset and constant learning.
- We prioritize customer satisfaction and focus on delivering results.
- We embrace innovation and challenge the status quo.
2040 Target
Net Zero Goal
Committed to achieving net zero greenhouse gas emissions across operations and value chain by 2040.
- Efficiency initiatives reduce energy consumption in operations.
- Renewable energy sources power their operations.
- Sustainability is integral to product development and design.
- Everyone feels valued in an inclusive culture.
- Specific goals have been set to increase gender diversity within leadership roles.
- Gender diversity in the workforce is tracked and reported.
- Equal opportunity is promoted in hiring and career development.
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