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Front Desk Supervisor | Newark Marriott Courtyard UD
Shaner Hotels
Supervise front desk operations, lead team, ensure guest satisfaction.
13d ago
Expert & Leadership (13+ years)
Full Time
Newark, DE
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Property Development
Project Management
Design
Consulting
Technical Services
Sector Specialisms
Hotel Operations
Development & Pro Formas
F&B Concept Development to Operations
Revenue Management
E-commerce
Sales & Marketing
Accounting
Human Relations
Role
What you would be doing
lobby management
staff training
business monitoring
guest service
operations supervision
compliance
- Maintain a polished, organized lobby and uphold brand standards at all times
- Train, coach, and empower Front Desk associates to deliver exceptional hospitality
- Monitor business levels, forecast challenges, and implement effective solutions on the fly
- Anticipate guest needs, resolve issues, and elevate every interaction into a positive experience
- Supervise all aspects of Front Desk operations, ensuring smooth check-ins, check-outs, and everything in between
- Collaborate with leadership and other departments to ensure guest satisfaction and operational excellence
- Ensure compliance with cashiering procedures, security protocols, and accounting policies
- Review daily arrivals, departures, VIP lists, and special requests to ensure flawless execution
What you bring
guest relations
high school
communication
tech-savvy
leadership
supervisory
- Guest relations or training experience
- High school diploma (some college a plus)
- Strong communication skills — verbal and written
- Tech-savvy and comfortable navigating hotel systems
- Confident enforcing policies and maintaining standards
- Ability to compute basic mathematical calculations accurately
- A natural leader who can motivate and support a team
- Flexibility to work a variety of shifts in a 24/7 environment
- Fluency in Spanish a plus
- Previous supervisory experience (hospitality strongly preferred)
- Career advancement opportunities within a supportive, growth-minded culture
- Competitive salary
- 401(k) with company match
- Health, dental, vision, and life insurance
- Employee discounts (including Marriott travel perks!)
- Paid time off
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1985
Year Established
The company was founded in 1985 and has been actively involved in the hospitality industry ever since.
- Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
- Focuses on hotel ownership, management, and development across the United States.
- Operates a diverse portfolio of hotels, including major global brands and independent properties.
- Known for expertise in transforming underperforming properties into successful operations.
- Business model includes long-term investments with a focus on profitability and asset appreciation.
- Strong presence in the upscale and select-service hotel segments.
- Projects often involve extensive renovations, brand conversions, and strategic expansions.
- Standout in the industry with a hands-on management approach.
- Prides itself on deep industry relationships and ability to adapt to market trends.
- Delivering superior customer service is a top priority.
- Innovation and continuous improvement are central focuses.
- Teamwork, communication, and mutual respect are highly valued.
- A positive and empowering work environment is a key focus.
- Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.
2050 Net Zero Target
Net-Zero Emissions Goal
Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.
- Committed to reducing water and energy consumption across all properties.
- Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
- Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.
- Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
- Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
- Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.
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