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Cleaning & Guest Services Manager
Ventia
Lead cleaning operations and guest services for Defence Base Services.
7d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Wodonga, Victoria, Australia
Onsite
Company Size
35,000 Employees
Service Specialisms
Construction services
Engineering
Project Management
Technical Services
Facility Management
Asset Management
Infrastructure Services
Maintenance Services
Sector Specialisms
Infrastructure
Telecommunications
Defence
Education
Energy Networks & Renewables
Health
Industrial
Justice
Role
What you would be doing
supply management
team leadership
strategy implementation
rostering
safety compliance
client service
- Manage cleaning supplies and equipment for the team
- Provide leadership & technical support to Supervisors & Managers on matters relating to operations & people management.
- Coordinate the development & implementation of guest and cleaning service strategies & action plans that continue operational excellence.
- Employee rostering ensuring service requirements are achieved & operational planned variances are met
- Ensure compliance with health and safety standards
- Respond to client enquiries, handle questions or complaints quickly and professionally
- Handle budgeting and ensure the team runs efficiently
- Regular reporting on performance and operational efficiency
- Work closely with the Training Coordinator to develop & empower your team
- You are a safety-focused leader who drives accountability and continuous improvement. You coach and empower teams to deliver operational excellence, embedding safety as a core value in every aspect of work. At Ventia, we value leaders who lead by example — fostering a culture where safety is second nature and every team member feels responsible for their own wellbeing and that of others.
What you bring
problem solving
facilities degree
cleaning certification
leadership
security clearance
health safety
- A proactive approach to problem-solving and continuous improvement
- A diploma or degree in facilities management, Hospitality Management, business administration, or a related field (advantageous)
- Certification in cleaning management or a related discipline (advantageous)
- Excellent communication and leadership skills
- Must be eligible to hold a Defence Security Clearance. As a result of this requirement the applicant must be an Australian Citizen and be willing to undertake and maintain a satisfactory Australian Federal Police
- 3+ years’ experience in a managerial role in cleaning or a similar field
- Strong understanding of health and safety regulations related to accommodation & cleaning
- Uniform/PPE supplied.
- Access to Ventia’s: amazing discounts at over 450 retailers across Australia, including major retail brands
- Access to a variety of health and wellbeing initiatives, including discounted health insurance and our employee assistance program.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must obtain and maintain a satisfactory australian federal police security clearance for defence security clearance.
People also searched
Company
Overview
2021 Listing
Stock Market Milestone
The company was listed on both ASX and NZX in November 2021.
5Billion AUD Revenue
Annual Financial Performance
Generates over AUD 5 billion in annual revenue with strong profitability.
2020 Acquisition
Business Expansion
Acquired Broadspectrum (formerly Transfield Services) in 2020.
400 Sites Operated
Infrastructure Network
Operates over 400 sites across Australia and New Zealand.
- Fused decades of engineering and service expertise into a single powerhouse.
- Delivers end-to-end infrastructure services—from design and maintenance to decommissioning.
- Typical projects include keeping hospitals, schools, and transport systems running, as well as building telecommunications networks and remediating contaminated land.
- Specializes in defence, telecoms, transport, water and utilities, environmental works, and social infrastructure across public and private sectors.
- Ensures 24/7 functionality of traffic, power, networks, and critical facilities.
- We put the safety and health of our people, our clients and our communities above all else.
- Redefining Service Excellence through client focus, innovation and commitment to sustainability.
- We seek to improve every day to deliver successful outcomes.
- We simplify complexity, provide clarity and develop logical solutions.
- We value strength and dependability, creativity and sustainable impact.
1.5 °C Limit
Paris Agreement Target
Committed to limiting global temperature rise to 1.5 °C as per the Paris Agreement and UN SDG 13.
Halve Emissions by 2030
Science Based Targets Initiative
Aims to reduce global emissions by 50% by 2030 through the Science Based Targets initiative.
- Signatory to SBTi
- Net-zero target aligned with SBTi and Business Ambition
- Pathway to net-zero with progress in GHG and energy data
- Strategy focused on environment, social, and governance
Over 20 Countries
Global Representation
Western Roads Upgrade team includes representatives from over 20 countries, showcasing global diversity in the workforce.
- Workforce reflects diversity in background, age, gender, skills, experience and thought.
- Zero‑tolerance approach to bullying, violence, discrimination and harassment.
- Sustainability Council progressing workplace gender equality and equal rewards, resources and opportunities regardless of gender.
- Independent Indigenous Advisory Board and Reconciliation Action Plan supporting Aboriginal, Torres Strait Islander and Māori employment.
- Cultural‑diversity activities (Harmony Week, Culture Club, food tastings) embedded year‑round.
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