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Repairs Supervisor
Cardo (Wales & West)
Supervises repairs and maintenance team for social housing, ensuring quality and safety.
9d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Wokingham, England, United Kingdom
Field
Company Size
950 Employees
Service Specialisms
Building maintenance
Retrofit services
Responsive maintenance
Planned maintenance
Void property refurbishment
Compliance and testing
Energy efficiency
Customer service and engagement
Sector Specialisms
Social Housing
Local Authorities
Education
Healthcare
Retail
Commercial
Public Sector Buildings
Building Maintenance
Role
What you would be doing
toolbox talks
site audits
risk assessments
performance reports
materials management
job allocation
- Work collaboratively with tenants, contractors, and internal teams to deliver excellent service outcomes.
- Conduct regular toolbox talks, site audits, and risk assessments.
- Identify and report opportunities for service improvement and cost savings.
- Provide performance data and reports to management as required.
- Ensure operatives have the correct materials, equipment, and information to complete their tasks effectively.
- Work closely with planners, schedulers, and customer service teams to minimise downtime and improve first-time-fix rates.
- Ensure all works are delivered to high quality and professional standards.
- Carry out pre- and post-inspections of works to ensure quality, specification compliance, and customer satisfaction.
- Ensure all operatives and contractors adhere to statutory and company health and safety requirements.
- Manage absence, disciplinary, and grievance issues in line with HR policies.
- Maintain accurate records using the housing management or repairs system (e.g., Northgate, DRS, Orchard, etc.).
- Allocate jobs, monitor progress, and ensure completion within agreed timescales and budgets.
- Line manage a team of operatives, including conducting 1:1s, appraisals, and performance reviews.
- Handle customer complaints and queries promptly and effectively.
- Authorise materials, labour, and subcontractor invoices within agreed limits.
- Support the Repairs Manager with operational planning, KPI reporting, and audits.
- Supervise and coordinate day-to-day responsive and void repair works across the housing stock.
- Promote and enforce safe working practices in line with H&S regulations and company policies.
- Support training, development, and performance improvement initiatives.
- Monitor expenditure and resource allocation to ensure cost-effectiveness.
What you bring
maintenance supervision
building maintenance
driving licence
health safety
repair software
leadership
- Proven experience in supervising responsive or planned maintenance services, ideally in the social housing sector
- Ability to work under pressure, prioritise workloads, and meet deadlines.
- Strong knowledge of building maintenance, trades, and repair diagnostics.
- Full UK driving licence.
- Experience using housing or repairs management systems.
- Good understanding of health and safety legislation (e.g., CDM Regulations, Asbestos Awareness).
- Responsive repairs, voids, and disrepair (including damp & mould)
- Excellent communication, leadership, and organisational skills.
- Planned maintenance aligned to the Decent Homes Standard
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
£170M Turnover
Annual Revenue
Achieved through strategic growth and acquisitions, reflecting strong market presence and operational efficiency.
Four Acquisitions
Recent Expansion
Completed within a year, enhancing services and reinforcing leadership in building maintenance.
- Founded from trade‑apprenticeship roots, the company grew into a trusted national contractor focused on community‑centric service delivery.
- Operates across England and South Wales, blending local knowledge with national reach through regional offices.
- Delivers planned and reactive repairs, voids management, refurbishment and retrofit services under accredited standards like ISO 9001 and PAS 2030.
- Typical projects include social housing upgrades, public building refurbishments, specialist decorating and retrofit schemes.
- Stands out by partnering with schools and councils to offer hands‑on industry insight and promote careers in construction.
- Working as one team; we are all responsible for each other, supporting and working to exceed customer expectations as the norm.
- Challenging anything which doesn’t seem right, and never “walking past”; encouraging and empowering staff to speak up, and living by the commitment to be honest and do the right thing whenever possible.
- Providing a high‑quality value for money service which delights clients.
- Respecting the homes of residents, colleagues, and clients; working hard to build an inclusive, diverse, and welcoming company that represents the communities in which it operates.
2050 Target
Net Carbon-Zero Housing
Aiming to achieve net carbon-zero housing stock by 2050 through comprehensive retrofit services.
75% Reduction
Emissions in Public Buildings
Supporting a 75% reduction in emissions from public buildings by 2037 as part of the Decarbonisation Framework.
- Offer a fully integrated zero carbon retrofit service including asset condition surveys, planning, insulation, airtightness, renewable heating systems and performance certification.
- Acquired SERS Energy Solutions to strengthen retrofit offerings and support large-scale energy efficiency upgrades across England, Wales and Scotland.
- We are dedicated to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed.
- Equity – We ensure fair opportunities for growth and success, removing barriers that may stand in the way.
- Diversity – We embrace different backgrounds, experiences, and viewpoints.
- Inclusion – We foster a culture where every team member has a voice and feels a true sense of belonging.
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