Service Support Manager

mitie cleaning & hygiene services
Leading company in sustainable technology solutions.
Manage service delivery, client relationships, and compliance for cleaning contracts
14 days ago ago
£30,000 - £32,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Macclesfield, England, United Kingdom
Onsite
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
service delivery
sla monitoring
client relations
audit inspections
fire safety
wage management
  • Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
  • Monitor performance against SLAs and cleaning specifications.
  • Build strong relationships with contract clients and conduct audit inspections.
  • Follow statutory Fire and Safety regulations to mitigate risks.
  • Manage daily employee wages and ensure Health & Safety compliance.
What you bring
iosh
microsoft office
driving licence
organisation
customer service
management
  • Strong organisational and time management abilities.
  • IOSH Health & Safety qualification desirable.
  • Excellent customer service and communication skills.
  • Full UK clean driving licence (company car provided).
  • IT literacy, especially in Microsoft Office.
  • Previous management experience in soft services/cleaning within facilities management.
Benefits
  • Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
  • Access to a virtual GP for you and your household.
  • Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
Information not given or found
Security clearance
Information not given or found

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Company
Overview

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Culture + Values
  • Bring your expertise in software development
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