Manager Customer Experience & Marketing Communications

Description

• Gather data, analyze sales figures, consumer demand and market research
• Apply concepts such as percentages, ratios, and proportions to practical situations
• Read, analyze and interpret Company documents, Procedure manuals, Financial reports or Legal documents
• Owner website content strategy and website content writing. Contributes to future site wireframe strategy.
• Perform complex mathematical calculations and strategic planning
• Repeat the same movements
• Help craft USS vision for an overall Customer Experience program and contribute the Marketing perspective on ongoing cross-functional initiatives, and considering the customer journey for various customer segments/personas
• On these and all initiatives as relevant, proactively seeks to collaborate with key stakeholders in Sales, IT, HR, Operations, and Finance.
• Interpret and carry out a variety of instructions
• Effectively present information to management, public groups, customers or employees
• Provide messaging guidance on other content created by Marketing team, including email marketing, social media, and collateral
• Sit while driving and stand while servicing products
• Respond to inquiries or complaints from customers or vendors, listen to them, ensure commitments are timely met, and communicate / set appropriate customer expectations
• Collaborate with internal communications for rollout of all programs that impact sales or other USS functions, ensuring alignment with customer messaging
• Contribute perspective on Marketing team’s range of key initiatives that fall outside of job scope
• Use hands and fingers to handle, control or feel objects tools or controls
• Draft all customer communications for new products, programs, process improvements and policies, maintaining consistent USS Brand voice and in consideration of the interplay between various communications on customer perceptions
• Write speeches, reports and procedures
• Draw and interpret graphs of various forms
• Speak clearly so customers can understand

Requirements

• Understand the speech of another person
• Strong communication skills, written and verbal and ability to present to all levels of internal and external management required
• Work well as part of a cross-functional team
• Work independently with minimal supervision
• Think creatively and the ability to learn, assess and apply new concepts
• Understand how various issues affect each other and the outcome of projects; ability to improve upon existing approaches; ability to seek out opportunities to creatively transform projects
• MS Office tools (Word, EXCEL, PowerPoint)
• Hear sounds and recognize the difference between them
• Self-motivated, possess drive and enthusiasm with great attention to detail
• Good Marketing acumen and the ability to assimilate and process Technical, Marketing ,and Sales information

Benefits

• Commuter/Transit Account
• 401(k) with employer match
• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Employer-Paid Short-Term Disability
• Health Savings Account
• Dependent Care Flexible Spending Account
• Healthcare Flexible Spending Account
• Voluntary Spousal Life
• Voluntary Employee Life & Accidental Death and Dismemberment
• Employee Discounts
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Hospital Indemnity, Accident and Critical Illness
• Employer-Paid Employee Assistance Program (EAP)
• Adapt / be flexible
• Voluntary Dependent Life

Training + Development

Interview process

Visa Sponsorship

Security clearance