Kablio AI

AI Turbo Recruiter

Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.

Get hired, get rewarded!

Land a job through Kablio and earn a 5% salary bonus.

Exclusive benefits

5%Bonus

IT Manager - Help Desk

Pultegroup

A leading homebuilder focused on residential construction and community development.

Manage IT support team, oversee service desk operations, and drive strategy

10d ago

Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Tempe, AZ

Office Full-Time

Company Size

12,000 Employees

Service Specialisms

Construction services

Property Development

Design

Project Management

Engineering

Architecture

Sector Specialisms

Residential

Homebuilding

Land Development

Financial Services

First-time Buyers Housing

Move-up Housing

Active-adult Housing

Senior Living Communities

Role

What you would be doing

support processes

slas management

performance metrics

vendor management

problem management

team management

Conducts performance and development reviews per HR guidelines. Takes corrective actions, including Performance Improvement Plans and terminations, when necessary.
Develops and implements support processes, SLAs, and performance metrics.
Translates and champions IT strategy to functional unit.
Establishes operational plans with measurable contribution towards the achievement of results of the area. Focus is on short-term operational plans (e.g., 1 year or less).
Responds to after-hours and weekend critical escalations, when necessary.
Maintains organization's effectiveness and efficiency by supporting strategic plans for implementing and supporting information technologies.
Builds and maintains strong partnerships with IT leadership and other IT teams to ensure seamless service delivery.
Works with senior leadership to develop team goals in line with department objectives.
Typically has hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.
Analyzes support trends and implements proactive measures to reduce recurring issues.
Assists with defining enterprise IT policies and procedures to ensure the protection of information assets.
Manages a team with focus on policy and strategy implementation.
Manages vendor relationships with hardware and software solutions and tools.
Achieves financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective action within functional unit.
May lead problem management teams comprised of senior engineering resources in solving high-complexity, high-impact enterprise issues.
Manages staffing, scheduling, professional growth and develop plans.
Provides measurable input to new products, processes or standards in operational plans in order to implement organizational strategies.
Recruits, selects, coaches, and develops team leadership, engineering, and support staff within the IT department.
Typically does not have budget accountability, but may manage certain processes or projects within a defined budget set by management.
Manages a small to mid-sized team consisting of experienced professionals. Leads, directs and reviews the work of team who exercise latitude and independence in their assignments.

What you bring

ms office

azure

itil

ticketing