Inside Sales Representative - Aftermarket

Description

• Responsible for maintaining accurate customer price list, customer terms, managing forecasting process to minimize inventory position, and meet revenue targets
• V Look up and Pivot Table reporting functions in MS Excel
• Obtain and process orders within assigned customer base working with internal departments to provide accurate delivery dates. Occasionally requires the management of customer EDI or specific online order management portals
• Cultivate and support vendor relationships related to projects and initiatives for Aftermarket as needed. Help identify vendors, establish vendor standards and SLAs, and monitor and evaluate performance with a focus on timely delivery, quality, and managing costs
• Adhere to all safety procedures including the use of personal protective equipment and navigating the plant with alert behavior
• Collect, manage and evaluate data for improvement initiatives
• Resolve customer problems, issues, and complaints
• Conduct monthly audits and assist in development of procedures and corrective actions in relation to improved customer process
• Achieve sales and customer service goals and targets
• Responsible for order to delivery process of all orders to ensure promise dates are met, on-time delivery metrics are achieved, and monthly targets made. At times may be required to assist in collection of customer receivables and submit requests for credit or return
• Work in cross-functional teams to ensure customer requirements are met and proactive communication is provided. Provide high-level reporting and data analysis for customers, Outside Sales, Internal Departments, and Management

Requirements

• Organization skills
• Communicate effectively both verbally and in written form
• Experience with Microsoft Office, proficient with Microsoft Excel
• Ability to multi-task in a fast-paced environment
• Bachelor’s degree in Business, Marketing, or related field preferred; may substitute for the degree direct applicable work experience on a year-for-year basis which built competencies and subject matter expertise in Sales or Customer Service
• Strong problem-solving and follow-up skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance