Motor Vehicle Examiner Specialist

Description

• maintain records;
• Operates and responsible for security of assigned equipment, supplies and receipts;
• Answers questions from general public on laws, regulations, procedures and official motor vehicle forms;
• Researches insurance compliance issues and disputes;
• Issues boat registrations and toll plates;
• Examines current suspension file to verify eligibility of applicants to receive registrations and/or operator licenses;
• handle and count money;
• Determines if transactions are subject to sales and use tax and computes amounts due;
• Performs as a unit specialist examining registration and title applications forwarded from branch and other areas for completeness, accuracy, legibility and conformance with Connecticut State Statutes prior to final approval for issuance of documents;
• Issue ownership documents related to abandoned motor vehicles;
• Collects taxes and/or fees, balances cash records and prepares deposits;
• operating various types of office equipment.
• Utilizes automotive manuals for verification of details on registrations;
• May perform photo licensing activities;
• perform arithmetical computations;
• You'll play a key role in training new staff to work on the counter in a branch office and delivering refresher training to senior staff to ensure our standards remain high. Your responsibilities may require you to travel to various branches to conduct training sessions and assist employees. Occasionally, work the counter in the Wethersfield Branch Office or other nearby locations to keep your skills sharp and training new hires on the counter.
• Examines and reviews forms for completeness, accuracy, legibility, and conformance with regulations;
• Determines if transactions are new, transfers, class transfers or record transfers and processes accordingly;
• Issues Connecticut duplicate title certificates;
• Issues motor vehicle registrations;
• Deals directly with general public, performs limited restorations of driver’s licenses or motor vehicle registrations;
• Determines compliance with motor vehicle “brands” from other jurisdictions and applies them to Connecticut Certificate of Titles;
• Processes payments of civil penalties and fee adjustments;
• Researches title history on vehicles;
• May research stolen vehicles;
• Works with DMV inspectors and/or local and state enforcement agencies;
• examine documents for completeness, accuracy and compliance with established requirements;
• Examines certificates of title and other documents and supporting data;
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The Connecticut DMV’s mission is to promote and advance public safety, security, and service through the regulation of drivers, their motor vehicles, and vehicle-related businesses.

Requirements

• Knowledge of the functions and activities of the Department of Motor Vehicles;
• Verifies proof of ownership and/or existence of encumbrances on all applications such as motor vehicle, motorcycle, bus, truck, camper, boat and miscellaneous vehicle registrations;
• Experience interpreting and applying state statutes, policies, and procedural guidelines
• Experience working in a DMV branch office including processing and issuing official credentials such as driver’s licenses and identification cards
• Ability to
• This is the perfect opportunity for someone who enjoys working with people, guiding others through hands-on learning, preparing clear training materials, and updating procedures that make daily operations run smoothly. If you’re dedicated, collaborative, and eager to make a real difference by sharing your knowledge, we want to hear from you!
• interpersonal skills;
• Experience working independently and in a team environment in a professional setting
• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• One (1) year as a Motor Vehicle Examiner may be substituted for the General and Special Experience.
• Experience reviewing and verifying identity documents and legal records for compliance with federal guidelines
• Experience communicating verbally and in writing in a professional setting
• Experience working with Branch Operations Operating Systems, such as SalesForce, Connecticut Integrated Vehicle and Licensing System (CIVLS), Mainframe Licensing System known as CATER, Quick Service Center (QSC) Appointment system.
• Experience with face-to-face customer service interactions
• Experience prioritizing work to meet deadlines
• Experience training staff
• oral and written communication skills;
• read, understand and apply motor vehicle laws, regulations, policies and procedures;
• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.
• In this position, your expertise in issuing identity documents, and registrations/titles and managing all facets of front-line examiner work will be put to use in new and rewarding ways.

Benefits

• A healthy work/life balance to all employees.
• Professional growth and development opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance