Controls/Service Technician

Description

• Document network support activities.
• Analyze network data to determine network usage, disk space availability, or server function.
• Perform routine maintenance or standard repairs to networking components or equipment.
• Enter call resolutions using company software and applications.
• Diagnose diverse service issues, obtain any replacement parts, calibrate system to manufacturer’s recommendations and explain fully to customer what the issue is and what is needed to correct.
• Create and maintain cordial and collaborative working relationships with both superiors and co-workers.
• Analyze and report computer network security breaches or attempted breaches.
• Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
• Troubleshoot network or connectivity problems for users or user groups.
• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
• Troubleshoot, repair and PM heating, air conditioning and refrigeration units, including but not limited to chillers, boilers, roof top units, split systems, and heat pumps.
• Provide telephone support related to networking or connectivity issues.
• Identify the causes of networking problems, using diagnostic testing software and equipment.
• Configure security settings or access permissions for groups or individuals.
• Perform scheduled preventative maintenance as needed for the purpose of ensuring the ongoing functioning of HVAC systems.
• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
• Travel to job sites in service area and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer and dispatch.
• Be available to work nights and weekends on a rotating basis to service the emergency needs of our customers.
• Maintain required documentation, reporting and data on a timely basis.
• Comply with all applicable standards, policies, or procedures, such as safety procedures or the maintenance of a clean work area and company vehicle.
• Participate in company and/or vendor provided training opportunities.
• Back up network data.
• Install network software, including security or firewall software.

Requirements

• Minimum of 5 years combined commercial/industrial HVAC Control Technician experience AND Service Technician experience
• EPA Universal Certification
• Proven experience using Tridium Niagara 4 (N4) (N4 certification a plus)
• High School diploma or equivalent

Benefits

• 401K Match
• Tuition Reimbursement ($2k annually)
• Employer paid medical for single plan
• PTO & Paid Parental Leave
• Employee Referral Program ($2k bonus for every referral hired)
• Employer paid short-and-long term disability premiums
• Safety Boot Reimbursement
• Dental & Vision plans
• Profit Sharing Paid Annually
• Life Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance