Resident Relations Coordinator - Vicinity

Description

• Assists with Resident move in/out scheduling inspection and follow up to close out files as needed.
• Keeps Property Manager informed at all times in the areas of resident complaints, suggestions for improvement of property performance, potential property liabilities or hazards, etc.
• Performs office support tasks such as filing, sorting mail, mass mailings and photocopying.
• Surveys current residents and prospects for desired services.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Assists leasing/property management team with answering phones, monitoring faxes, rent collections, and compliance processing.
• Delivers resident notices for facility upgrades, construction, and resident relocation requirements.
• Maintains key log for all vendors, visitors, etc.
• Answers phone calls within three rings and directs them to the proper person/department.
• Partners with teams to enter new Work Order requests from residents and/or staff.
• Provides residents with information to answer questions and resolve concerns.
• Ensures resident needs are met by providing directions, explaining documents.
• Responsible for managing property calendar and email inbox ensuring communication is responded to or forwarded to the correct person/department.
• Leads resident event coordination, planning, and execution.
• Assists residents with Tax Credit compliance paperwork required per their lease.
• Welcomes and greets residents, visitors, and company personnel visiting the office.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Assists with resident retention program development.

Requirements

• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level.
• Knowledge of Real Page or other related Property Management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.
• Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors / external parties, and across corporate divisions.
• Ability to communicate effectively with residents and perspective residents (written and verbal).
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.
• Must successfully meet criminal background screening requirements for position, including MN statute 299C.67 to 299C.71 (Kari Koskinen Background)
• 1-3 years of previous receptionist and/or administrative assistant experience required; experience in leasing / property management preferred.
• Ability to respond to the unique cultural, economic and social needs and resources of residents, using these unique resources to meet their goals.
• Strong work ethic and positive attitude.
• Experience with diverse communities, including tenants limited English proficiency.
• Ability to work independently; to prioritize and manage multiple tasks.

Benefits

• Employer-paid short term disability
• Employer-paid life insurance
• Medical, dental and vision insurance plans
• Sherman Associates' Starbucks and Hotel discounts
• 9 Paid holidays and competitive PTO program
• Fully vested 401k company match program
• Employer-paid employee assistance program
• Additional supplemental insurance policies including: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability; Pet insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance