CUSTOMER SERVICE REP II - SSC

Description

• Responsible for keying in orders, processing faxes and preparation of reports.
• Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Interfaces with various groups, including but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.

Requirements

• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization are required.
• Good voice quality that is conversational and professional.
• 3+ years call center or customer service experience.
• High School Diploma or GED equivalency required.
• Ability to demonstrate strong organizational and problem-solving skills is required. Ability to demonstrate strong interpersonal relationship-building skills.
• Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively. Ability to work in a fast-paced environment.
• Must have a moderate level of computer skills in Word and Excel.
• Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance