Global IS Service Owner for IS Observability
Abb
Lead and manage global observability services, building and scaling monitoring platforms.
9 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bengaluru, Karnataka, India
Onsite
Company Size
105,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Turnkey
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
observability
monitoring
team leadership
analytics
metrics
capacity management
- Manage end to end responsibilities (Vendor, Platform, Build + Run) for ServiceNow ITOM, Moogosft (APEX AIOps), Dynatrace, Checkmk, Cloud-native solutions (Azure, AWS, GCP), Grafana, OpenTelemetry, SolarWinds, ThousandEyes + other similar tools; Snowflake, API integrations
- Expand the Application layer monitoring and bring “Single pane of glass” - vision for ABB Core Platform
- Lead & Manage the highly skilled global team of 15+ internal ABB Employees including three Line Managers and L2, L3 Skillset
- Steer, Guide and modernize the observability capability to scale up for the Future Hosting Model (FHM) as well as Future Network Model (FNM) transformation from supplier based (earlier) outsourced model to in-house model
- Transition & Transform all ABB Managed Servers, Infrastructure and Network device Observability and build & run core observability platform
- Executing sustainable maintenance of services, solutions, and/or applications by leading cross-functional global teams, establishing strong vendor partnerships, and comprehensive stakeholder management.
- Establishing and managing analytics methods, techniques, and capabilities to enable the organization to analyze data, generate insights, create value, and drive decision-making.
- Defining metrics to measure the effectiveness and efficiency of implemented technologies and channels, setting continuous improvement on customer and consumer experiences, and ensuring technology-driven value creation in business.
- Support SIAM and NOC capabilities coming out of FNM
- Build and deliver in close collaboration “Availability & Capacity Management” for Core IS -process owner
What you bring
dynatrace
checkmk
moogsoft
grafana
aiops
15+ years
- You are at ease communicating in English with Global Stakeholders
- Ability to demonstrate your experience in / Have established skills / advanced skills / You have 15+ years of experience in IT Infrastructure and Application Area with 8+ years of experience in managing Observability with AIOps driven Monitoring platforms enabling SRE approach
- You are immersed in / engaged in / absorbed in / highly skilled in/ you enjoy working with DevOps, Agile, Multi landscape Platforms such as Dynatrace, CheckMk, Moogsoft, Grafana, AIOps
- Degree in / Have a demonstrated track record in / Extensive knowledge of / Proven experience of vendor agnostic certifications in Observability area, CheckMk, Grafana, MoogSoft, AIOps
- Possess an enhanced knowledge of / You are qualified in / Highly adept in DevOps, Agile, Multi landscape Platforms such as Dynatrace, CheckMk, Moogsoft, Grafana, AIOps
- You are passionate about / you are captivated by / you are innovative around AIOps and strategic leadership mindset with Architecture framework to drive Observability strategy and lead operations around full stack observability
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1883
Year established
The company was established in 1883, marking the beginning of its journey as a global technology leader.
- A global technology leader with a rich history of innovation.
- Focuses on electrification, automation, robotics, and digitalization for global industries.
- Delivers solutions to improve productivity, energy efficiency, and sustainability.
- A key player in sectors like utilities, transportation, manufacturing, and infrastructure.
- Notable projects include electrification of rail networks, automation in factories, and energy-efficient grid solutions.
- Continues to lead in integrating cutting-edge technologies, combining the digital and physical worlds.
- Customer orientation
- Innovation
- Collaboration
- Sustainability
- Integrity
- Accountability
2050
Net Zero Commitment
Aim to achieve net zero carbon emissions across operations and supply chain.
- Sustainability at the core of business model
- Reduction of CO2 emissions in operations and supply chain
- Committed to renewable energy
- Energy efficiency solutions for customers
- Increased use of recycled materials in products
- Support for the UN Sustainable Development Goals
24% Women Leadership
Gender Diversity in Leadership
Percentage of leadership positions held by women in the organization.
30% Target by 2025
Target Goal for Women
Aim to increase women in leadership roles to 30% by 2025.
- Partnerships with global organizations to promote inclusion
- Focused efforts on empowering women in technical fields
- Promotion of a culture of respect and equal opportunity
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