Business Support, Customer Service

Description

• Support lease administration and tenant billing inquiries
• Manage the central information desk and provide assistance to mall visitors with inquiries, directions, and general information
• Manage parking validation systems and access control procedures
• Serve as liaison between mall management and retail tenants for operational matters
• Assist with wheelchair and stroller rentals, gift card sales, and promotional activities
• Distribute communications, notices, and updates to tenants
• Handle incoming calls, emails, and correspondence
• Handle customer complaints, feedback, and service requests with professionalism and efficiency
• Support special events, marketing campaigns, and tenant promotions
• Process invoices, work orders, and service requests
• Process tenant service requests and coordinate with relevant departments
• Assist with tenant move-ins, renovations, and operational changes
• Monitor and report maintenance issues, safety concerns, and security incidents
• Maintain filing systems, databases, and operational documentation
• Coordinate with security, housekeeping, and maintenance teams
• Maintain tenant contact database and communication logs
• Maintain accurate visitor logs and incident reports
• Assist with emergency procedures and evacuation protocols when required
• Prepare daily, weekly, and monthly operational reports
• Coordinate lost and found services and maintain accurate records

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance