Field Support Engineer - ITS at Tk Elevator in Wythenshawe, England, United Kingdom | Kablio

Role

Description

research

technical support

support content

training delivery

simulator development

continuous learning

Get involved in research about new control systems and digital solutions
Provide remote technical support to TKE field technicians across Europe, with occasional travel to give on-site support when required
Assist with the preparation of product support content for field use
Deliver training courses to field engineers from across Europe
Assist in the development of training simulators and product test rigs
Undertake training as necessary to be at the forefront of industry and technological developments

Requirements

microsoft office

field support

nvq3

customer service

problem solving

french

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
It is desirable if you have language skills, especially in French (Italian or German can be also considered)
Demonstrated exceptional customer service and problem-solving skills
Positive attitude, capable of working under pressure as part of a team
Proven experience working as a field support engineer
Confident in using your own initiative and proactive thinking outside of the box
An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
A subject matter expert in one or more our major competitors’ product lines
NVQ3 (or similar) qualification an advantage
Excellent communication skills: verbal, telephone and written

Benefits

Industry-leading enhanced maternity and paternity provision
Free access to premium health and wellbeing apps
Employee Assistance Programme
Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
Life Assurance Scheme - 4x annual salary
Long Service award scheme, with holiday benefits
Subsidised gym membership
Competitive salary paid on a monthly basis
Attractive company pension scheme
Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
34 days holiday, inclusive of bank holidays

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a passion for transforming vertical transportation, the company has grown into a global leader in the elevator and escalator industry.
Providing cutting-edge mobility solutions, they offer a wide range of elevators, escalators, and moving walks designed for both modern and historical buildings.
With a strong presence in more than 100 countries, their reach is global, yet their approach remains focused on local expertise and customer satisfaction.
Typical projects include high-rise residential buildings, commercial skyscrapers, and busy transportation hubs like airports and train stations.
The company is renowned for its innovative designs, sustainability initiatives, and advanced safety features, setting new industry standards.
A standout project involved retrofitting historic buildings with state-of-the-art elevator systems that blend seamlessly with classical architecture.
The company continuously invests in digitalization and smart technologies, delivering next-generation solutions for efficient, reliable mobility.

Culture + Values

Be an entrepreneur
Be honest and transparent
Create an environment where future generations want to work
Keep our people safe
Make life easier for our customers
Think for the whole
Safety comes first
Collaborative, appreciation, growth and entrepreneurship
Transparency, openness and mutual appreciation
Teamwork in a modern setting
Ambitious, customer‑centric, driven, entrepreneurial, fast‑paced, impactful, innovative
Appreciative, flexible, reliable, transparent, team‑oriented, open, multicultural
Collaborative, diverse, global, successful, safe, rewarding, modern

Environment + Sustainability

53% Scope 1 & 2 Emissions Reduction

Committed Target

Committed to reduce absolute Scope 1 and 2 emissions by 53% by 2030 (base 2019).

23% Scope 3 Emissions Reduction

Target from Product Use

Committed to reduce absolute Scope 3 emissions from use-of-sold products by 23% by 2030 (base 2021).

68% Renewable Electricity

Global Consumption

68% of electricity consumed worldwide from renewable sources in 2022/23.

93% Renewable in Manufacturing

Energy Consumption in 2022/23

93% of electricity consumed in manufacturing from renewable sources in 2022/23.

Aims to reach net-zero global emissions by 2050
Reduced Scope 1 & 2 emissions by 24% by end of fiscal 2022/23 (base 2018/19)
Committed to source 100% renewable electricity globally by 2030 and joined RE100
100% renewable electricity at Innovation & Qualification Center (Atlanta) since Feb 2022
European factories (Spain, Germany) operating on 100% green electricity since early 2022
80% manufacturing centers ISO 14001-certified; ISO 50001 sites cover 82% of energy use
Aim for zero-landfill waste in manufacturing by 2026
IQC (Atlanta) and other facilities LEED Gold certified; embodied carbon reduced by 12% and water use cut ≈40%
CDP A-List recognition for climate transparency (4 years in a row as of 2024)

Inclusion & Diversity

30% Women

Senior Leadership Diversity

Target to increase women in senior leadership roles to 30% by 2025 from the current 20%.

130+ Nationalities

Global Workforce Representation

Employees from over 130 different nationalities, with top executives representing 20+ nationalities.

60% Certified

Employee Safety Standards

Employees work at sites certified to ISO 45001/OHSAS 18001 safety standards.

10 Safety Rules

Enhanced Safety Protocols

Implemented 10 global safety rules with a target to halve recordable cases by 2026/27 from 2021/22 baseline.

Formal diversity, equity & inclusion pledge in place
Employee-led growth: diversity, inclusion, fairness and respect enable full potential
Signed Global Framework Agreement with Works Council and IndustriALL for fairness & respect
First global employee survey conducted in 2020/21; internal newsletter rewarded idea generation
Ethical standards: zero-tolerance compliance culture, transparent policies, Code of Conduct

Articles

Careers

Digital Solutions Brochure

MAX Predictive Maintenance

Role

Description

research

technical support

support content

training delivery

simulator development

continuous learning

Get involved in research about new control systems and digital solutions
Provide remote technical support to TKE field technicians across Europe, with occasional travel to give on-site support when required
Assist with the preparation of product support content for field use
Deliver training courses to field engineers from across Europe
Assist in the development of training simulators and product test rigs
Undertake training as necessary to be at the forefront of industry and technological developments

Requirements

microsoft office

field support

nvq3

customer service

problem solving

french

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
It is desirable if you have language skills, especially in French (Italian or German can be also considered)
Demonstrated exceptional customer service and problem-solving skills
Positive attitude, capable of working under pressure as part of a team
Proven experience working as a field support engineer
Confident in using your own initiative and proactive thinking outside of the box
An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
A subject matter expert in one or more our major competitors’ product lines
NVQ3 (or similar) qualification an advantage
Excellent communication skills: verbal, telephone and written

Benefits

Industry-leading enhanced maternity and paternity provision
Free access to premium health and wellbeing apps
Employee Assistance Programme
Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
Life Assurance Scheme - 4x annual salary
Long Service award scheme, with holiday benefits
Subsidised gym membership
Competitive salary paid on a monthly basis
Attractive company pension scheme
Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
34 days holiday, inclusive of bank holidays

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a passion for transforming vertical transportation, the company has grown into a global leader in the elevator and escalator industry.
Providing cutting-edge mobility solutions, they offer a wide range of elevators, escalators, and moving walks designed for both modern and historical buildings.
With a strong presence in more than 100 countries, their reach is global, yet their approach remains focused on local expertise and customer satisfaction.
Typical projects include high-rise residential buildings, commercial skyscrapers, and busy transportation hubs like airports and train stations.
The company is renowned for its innovative designs, sustainability initiatives, and advanced safety features, setting new industry standards.
A standout project involved retrofitting historic buildings with state-of-the-art elevator systems that blend seamlessly with classical architecture.
The company continuously invests in digitalization and smart technologies, delivering next-generation solutions for efficient, reliable mobility.

Culture + Values

Be an entrepreneur
Be honest and transparent
Create an environment where future generations want to work
Keep our people safe
Make life easier for our customers
Think for the whole
Safety comes first
Collaborative, appreciation, growth and entrepreneurship
Transparency, openness and mutual appreciation
Teamwork in a modern setting
Ambitious, customer‑centric, driven, entrepreneurial, fast‑paced, impactful, innovative
Appreciative, flexible, reliable, transparent, team‑oriented, open, multicultural
Collaborative, diverse, global, successful, safe, rewarding, modern

Environment + Sustainability

53% Scope 1 & 2 Emissions Reduction

Committed Target

Committed to reduce absolute Scope 1 and 2 emissions by 53% by 2030 (base 2019).

23% Scope 3 Emissions Reduction

Target from Product Use

Committed to reduce absolute Scope 3 emissions from use-of-sold products by 23% by 2030 (base 2021).

68% Renewable Electricity

Global Consumption

68% of electricity consumed worldwide from renewable sources in 2022/23.

93% Renewable in Manufacturing

Energy Consumption in 2022/23

93% of electricity consumed in manufacturing from renewable sources in 2022/23.

Aims to reach net-zero global emissions by 2050
Reduced Scope 1 & 2 emissions by 24% by end of fiscal 2022/23 (base 2018/19)
Committed to source 100% renewable electricity globally by 2030 and joined RE100
100% renewable electricity at Innovation & Qualification Center (Atlanta) since Feb 2022
European factories (Spain, Germany) operating on 100% green electricity since early 2022
80% manufacturing centers ISO 14001-certified; ISO 50001 sites cover 82% of energy use
Aim for zero-landfill waste in manufacturing by 2026
IQC (Atlanta) and other facilities LEED Gold certified; embodied carbon reduced by 12% and water use cut ≈40%
CDP A-List recognition for climate transparency (4 years in a row as of 2024)

Inclusion & Diversity

30% Women

Senior Leadership Diversity

Target to increase women in senior leadership roles to 30% by 2025 from the current 20%.

130+ Nationalities

Global Workforce Representation

Employees from over 130 different nationalities, with top executives representing 20+ nationalities.

60% Certified

Employee Safety Standards

Employees work at sites certified to ISO 45001/OHSAS 18001 safety standards.

10 Safety Rules

Enhanced Safety Protocols

Implemented 10 global safety rules with a target to halve recordable cases by 2026/27 from 2021/22 baseline.

Formal diversity, equity & inclusion pledge in place
Employee-led growth: diversity, inclusion, fairness and respect enable full potential
Signed Global Framework Agreement with Works Council and IndustriALL for fairness & respect
First global employee survey conducted in 2020/21; internal newsletter rewarded idea generation
Ethical standards: zero-tolerance compliance culture, transparent policies, Code of Conduct

Articles

Careers

Digital Solutions Brochure

MAX Predictive Maintenance