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Together Housing Group

Works Planner

Company logo
Together Housing Group
A social housing provider delivering quality homes and services to communities across the UK.
Efficiently plan and manage repairs and maintenance work across the group to maximize appointment availability, technician productivity, and deliver exceptional customer service.
19d ago
£25,748
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Halifax, England, United Kingdom
Field
Company Size
1,500 Employees
Service Specialisms
Property Development
Construction
Asset Management
Repairs and Maintenance
Social Housing
Sector Specialisms
Housing Management
Property
Employment
Corporate
Financial
Commercial
Social Housing
Property Management
Role
What you would be doing
repair scheduling
work management
section 11
electronic scheduling
output monitoring
communication optimization

We are actively seeking a Works Planner to become a part of our team in Halifax. As a Works Planner, you will play a key role in ensuring efficient and effective planning of repairs and maintenance work across the group. You will be responsible for maximising appointment availability and technician productivity through the strategic use of our electronic scheduling system. Your work will help deliver a ‘right first time' service approach and exceptional customer experience to all residents.

  • To communicate and co-ordinate the scheduling of repairs in conjunction with the Planning and Repairs Systems Leader, the Customer and Business Development Team, Delivery Team, Co-ordinators, Technicians, Customer Contact Team and other appropriate persons about changes/issues.
  • To be responsible for monitoring and managing work carried out within agreed timescales in accordance with the requirements/guidelines of Together Housing Group's Policies and Procedures, Homes and Communities Agency, Best Practice and Customers aspirations
  • To be aware of the legal obligations as stated in Section 11, Landlord and Tenant Act 1985, to ensure that any Section 11 repairs are identified, prioritised and undertaken within the appropriate timescale.
  • To be responsible for the effective day to day operational management of the electronic scheduling system, ensuring that appointments are made and kept, views are monitored and kept up to date on a daily basis, productivity is maximised and customer care is paramount.
  • To ensure that work output monitoring is carried out on a predetermined basis and regular monitoring reports are provided on each team/area/technician/trade/priority/timescales etc
  • To ensure that the operatives communicate in a timely and accurate manner about the progress of work in order to schedule their work in view of customer's requirements.
  • To ensure that communication is optimised with operatives, staff, managers and customers at all times.
What you bring
microsoft office
database
repair service
office environment
deadlines

We are looking for someone who has...

  • Ability to use IT applications (such as Microsoft Word, Excel, Outlook) and to interrogate data bases.
  • Experience in supporting the delivery of a front line responsive repair service.
  • Experience of working within an office environment
  • Experience of working to set target time scales and deadlines.
Benefits

In return, we are offering the successful candidate in the Works Planner role...

  • A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
  • You will work a total of 37 hours per week, scheduled between 08:00 and 19:30 across any five days from Monday to Saturday. The exact schedule will depend on business needs at the time. However, to give an idea, a typical working week may be Monday to Friday from 08:00 to 16:00. Please note that this is subject to change based on business requirements.
  • Starting salary of £25,748
  • Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
  • Health and wellbeing benefits including access to GPs
  • Wide range of technical, professional, and personal development training opportunities
  • 27 days holiday (rising to 32 over 5 years' service) + bank holidays
  • Attractive pension scheme
  • A flexible working environment, with a range of family friendly policies
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • checks in accordance with together housing group's policies and procedures, homes and communities agency, best practice and customers aspirations
Company
Overview
15 years
Experience in Affordable Housing
Delivering affordable housing solutions for an extensive period, establishing a strong foundation in the industry.
  • Operating primarily in the UK, Together Housing Group manages a diverse portfolio of residential properties, from new builds to large-scale renovations.
  • With a strong commitment to local communities, the Group offers a range of support services to tenants, ensuring that housing isn't just about a building, but a home.
  • Over the years, Together Housing Group has grown its expertise in developing sustainable housing models that meet the evolving needs of urban and rural populations.
  • The company regularly embarks on projects involving the regeneration of local neighborhoods, revitalizing underused spaces and creating a lasting social impact.
  • Despite being a non-profit, Together Housing Group operates with a clear business strategy focused on long-term sustainability, securing funding through various channels to reinvest into community-focused initiatives.
  • With a forward-looking vision, the company is involved in innovative housing projects such as green energy initiatives and tech-enhanced living solutions for residents.
Culture + Values
  • Customer Focused
  • Innovation and Improvement
  • Collaboration
  • Respect
  • Integrity
  • Accountability
Environment + Sustainability
Net Zero Carbon
2050 Target
The company aims to achieve net zero carbon emissions by the year 2050, marking a significant commitment to reducing its environmental impact.
  • Reducing energy consumption across the business
  • Energy efficient homes and upgrades to existing properties
  • Committed to reducing carbon emissions through new development projects
  • Promoting sustainability through waste reduction and recycling programs
  • Continuous investment in green technologies for improved building efficiency
Inclusion & Diversity
  • Diversity and inclusion embedded in recruitment and talent management strategies
  • Gender Pay Gap reporting and action plans
  • Targeting a balanced workforce with diverse leadership representation
  • Promoting equality of opportunity in all aspects of employment
  • Regular training and awareness programs to foster inclusive behaviors
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