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Technical Support Engineer
Crestron Electronics
Providing technical support for Crestron's automation and control solutions, primarily for commercial clients, through phone, email, and chat. Requires advanced knowledge of Crestron platforms and video conferencing solutions.
21d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Plano, TX
Field
Company Size
5,000 Employees
Service Specialisms
Engineering
Design
Consulting
Technical Services
Project Management
Automation
System Integration
Control Systems
Sector Specialisms
Government
Corporate
Education
Healthcare
Hospitality
Residential
Commercial
Smart Buildings
Role
What you would be doing
customer rapport
rma creation
data analysis
issue analysis
doc review
knowledge support
- Building and maintaining customer rapport, ensuring they understand Crestron is with them through every step of the process.
- Create RMAs as needed on a case-by-case basis.
- Collect and interpret system-level data for analysis.
- Determine specifics for the reported problem, including but not limited to:
- Review published documentation with customers, including both Crestron and conferencing service provider documentation, where applicable.
- Assist in supporting Crestron's knowledge base by creating knowledge base articles, using supportive documentation, and/or software tools.
What you bring
networking
ائ cripple (assumed typo for crestron)
active directory
communication
linux
problem solving
- Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics.
- Able to clearly and professionally communicate technical information to varying audiences.
- Must be able to lift and maneuver up to 50 pounds.
- The ability to think ”outside-the-box" and understand how minute data points can affect the larger picture.
- Ability to perform high-level analysis of log files.
- Ability to troubleshoot/create demo programs written in native Crestron platforms.
- Basic analysis of customer network for case documentation.
- Programming knowledge in C#, CSS, and HTML5 is preferred but not required.
- Knowledge of Exchange/O365/Active Directory.
- 3+ years installing, configuring, and/or supporting technology for Commercial, Residential, AV.
- Ability to read and interpret system schematics, floor plans, etc.
- Current hardware/firmware/software configurations of impacted systems.
- The ability to clearly document the issue, steps taken and thought process behind the path of investigation.
- Clear description and scope of the reported problem.
- Bachelor’s degree in a technology field or 3+ years of relevant industry experience.
- Knowledge of Commercial / Residential Audio Video technologies and applications.
- Familiar with Linux OS.
- 10% with overnight travel
- Crestron Home, D3 Pro Lightning, and Residential Installation.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background check may be required
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Company
Overview
1971 Founded
Year Established
The company was established in 1971, marking the beginning of its legacy in automation and control systems.
- a pioneer in the world of automation and control systems.
- specializes in creating integrated solutions that bring together technology, design, and functionality.
- offers sophisticated solutions for smart homes, corporate boardrooms, and other environments.
- produces cutting-edge products that streamline and enhance control over audio, video, lighting, HVAC, and security systems.
- known for seamless integration with hundreds of technologies, ensuring top-tier performance and scalability.
- offers custom-designed systems, providing personalized experiences to clients worldwide.
- undertakes notable projects such as world-class stadiums, luxury residences, large-scale commercial buildings, and high-tech theaters.
- is distinguished by its commitment to innovation and exceptional customer service.
- develops unique products including touchscreens, remotes, and software solutions.
- is recognized as a global leader in the automation sector.
- Innovation: Striving for excellence in everything we do, setting high standards and leading the industry with cutting-edge solutions.
- Customer Commitment: Delivering an unparalleled experience with every product and service, built on a foundation of trust and integrity.
- Collaboration: Working together to achieve common goals and creating an environment where ideas flow freely and everyone’s contributions matter.
- Accountability: Holding ourselves accountable for delivering on promises, taking ownership of results, and ensuring our actions align with our values.
- Respect: Creating an inclusive, welcoming environment where every individual’s voice is heard and valued.
2030 Goal
Net Zero Emissions Target
Commitment to achieving net zero emissions by 2030, showcasing long-term environmental ambition.
- Investing in sustainable product design and energy-efficient solutions.
- Reducing environmental impact across operations, including waste reduction and sustainable packaging.
- Promoting responsible sourcing and supply chain sustainability.
- Developing smart building technologies to help customers reduce energy usage and optimize resource consumption.
30% Women
Leadership Representation
Percentage of women in senior leadership roles reflects the company's commitment to gender diversity.
- actively promotes a culture of inclusion and belonging, fostering a diverse workforce.
- committed to hiring and retaining talent from diverse backgrounds.
- recruitment efforts focus on a wide range of communities to create a more inclusive environment.
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