Service Supervisor

Description

• Review and follow up on mechanics’ work orders and tool purchases
• Monitor productivity for area employees by approving all non-billable labor
• While performing the duties of this job, the employee is regularly required to sit, stand, use hands to operate equipment (i.e. tools, computer, keyboard and cell phone, talk and hear).
• Conduct Site Safety Inspections (SSI’s) for customer locations in your geographical area
• Assist Dispatch in meeting the Company’s response time promise to customers
• Coordinates and communicates effectively with different departments within ACCO.
• Manage “on call” staffing and vacation requests to assure the Company fulfills its contractual obligations
• Adhere to and promote ACCO company policies and procedures.
• Counsel technicians when either Customer relations issues arise or internal Company procedures have not been followed
• Executes QA/QC protocols and QC field installation.
• Maintain and safeguard the area special/large tool inventory
• Perform periodic quality control inspections at customer locations
• Mentor, train and develop future supervisors (succession planning) to meet current and future business needs.
• Hold monthly safety meetings and enforce safety guidelines and procedures
• Responsible for implementing Safety Department protocols by reviewing and discussing required safety documents with the field personnel to ensure work is being performed in a safe manner.
• Answer technical questions from field mechanics and Service Sales personnel
• Monitor and manage the “Weighted Average Cost” of the technicians in this area to maximize the Company’s return without comprising the quality of the service provided
• Balance workloads in the area’s routes to keep appropriate skill levels on jobs as needed
• Serve as backup for on call and weekend staffing shortages
• Interface and cooperate with System Operations to assure the Company’s contractual obligations for project completion and warranty are fulfilled
• Optimize labor productivity by collaborating and resource sharing with other area Supervisors in FSG, Sunbelt Controls, and System Operations.

Requirements

• Good written and oral communication skills.
• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
• Willingness and ability to attend ACCO and Union training sessions (signatory sponsorship will be provided to non-signatory applicants hired for the position).
• Strong technical and troubleshooting skills.
• The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.
• Ability to lift and carry materials ranging from 11-25 lbs. up to 33% of the time.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• Ability to utilize a personal computer.
• Ability to climb up and down ladders as needed
• High school diploma, Certificate of G.E.D, or certificate of completion in an apprenticeship program in HVAC & refrigeration, or similar trade or technical program completion.
• Valid (non-commercial) driver’s license with MVR that meets ACCO’s risk insurance standards.
• Strong track record of successfully interacting with customers.
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
• Commercial/Business Acumen
• 3+ years of Journeyman experience with HVAC-R mechanical service and repair.
• Regular and routine attendance
• Numeric and Verbal Reasoning Skills
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Specific vision abilities required by this job include close vision and distance vision.
• The employee frequently is required to reach with hands and arms above shoulder height to access equipment. The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl (for purposes of accessing equipment in need of repair).
• 10+ years of experience in HVAC-R mechanical service and repair.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance