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Customer Support Coordinator (Pre-Site)
Metricon
Leading Australian home builder specializing in residential homes and custom designs.
Assist pre‑construction customers, coordinate updates, and ensure smooth progress to site.
Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process
Maintain a high degree of accuracy recording customer project details
Continuously providing updates to your customers
Fostering productive relationships with customers and key stakeholders to deliver excellent customer service
Deliver exceptional customer service, build and maintain customer relationships
Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
Assist with all Customer Support related tasks.
What you bring
construction
ms word
excel
project management
customer service
troubleshooting
Construction industry experience is essential
Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards
Intermediate Microsoft WORD and EXCEL computer skills; and
Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
Experience working within a project management or customer focused role
Proven ability in being a member of a successful, dynamic and results focused customer service team with a passion for customer service excellence
Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers
Ability to clearly identify people’s needs and generate solutions to suit both the customer and team member
Ability to manage a portfolio of customers at different stages through the pre-construction journey
Highly organised – ability to multi-task and deal with a variety of activities.
Benefits
Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing
Attractive housing discounts on our award-winning homes
Ongoing learning and development opportunities to help build your skills and reach your potential
24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
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