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Metricon

Customer Support Coordinator (Pre-Site)

Company logo
Metricon
Leading Australian home builder specializing in residential homes and custom designs.
Assist pre‑construction customers, coordinate updates, and ensure smooth progress to site.
2d ago
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Melbourne, Victoria, Australia
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Turnkey
Sector Specialisms
Residential
KnockDown NewBuild
Home and Land Packages
Urban Renewal
Role
What you would be doing
customer management
status updates
data entry
report compilation
stakeholder liaison
customer support
  • Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process
  • Maintain a high degree of accuracy recording customer project details
  • Continuously providing updates to your customers
  • Fostering productive relationships with customers and key stakeholders to deliver excellent customer service
  • Deliver exceptional customer service, build and maintain customer relationships
  • Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
  • Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
  • Assist with all Customer Support related tasks.
What you bring
construction
ms word
excel
project management
customer service
troubleshooting
  • Construction industry experience is essential
  • Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards
  • Intermediate Microsoft WORD and EXCEL computer skills; and
  • Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
  • Experience working within a project management or customer focused role
  • Proven ability in being a member of a successful, dynamic and results focused customer service team with a passion for customer service excellence
  • Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers
  • Ability to clearly identify people’s needs and generate solutions to suit both the customer and team member
  • Ability to manage a portfolio of customers at different stages through the pre-construction journey
  • Highly organised – ability to multi-task and deal with a variety of activities.
Benefits
  • Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
  • You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing
  • Attractive housing discounts on our award-winning homes
  • Ongoing learning and development opportunities to help build your skills and reach your potential
  • 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
  • We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
Training + Development
Information not given or found
Company
Overview
40 years
Years in Operation
Experience and expertise built over several decades.
  • Offers a wide range of home designs, from affordable first homes to luxury custom builds.
  • Focus on delivering high-quality homes for modern families.
  • Expertise in residential building with personalized design options.
  • Strong presence across multiple states in the Australian housing market.
  • Continuous investment in innovative, energy-efficient, and sustainable building techniques.
  • Reputation built on quality, craftsmanship, and customer service.
  • Projects include both new builds and renovations, providing tailored solutions.
  • Commitment to design excellence has earned multiple industry awards.
Culture + Values
  • Customer Focused
  • Innovative
  • Integrity
  • Teamwork
  • Sustainability
  • Passion for Building Dreams
Environment + Sustainability
2050
Net Zero Target Year
Commitment to achieving net zero carbon emissions by 2050.
  • Integrates sustainability into design, construction, and operations.
  • Implements energy-efficient solutions in homes.
  • Incorporates sustainable building practices like solar power, energy-saving designs, and rainwater harvesting.
Inclusion & Diversity
34%
Women in Leadership
Proportion of leadership roles held by women, reflecting gender diversity in upper management.
  • focus on creating a workplace where everyone feels valued and respected.
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