Onboarding Operations Associate

Description

The Onboarding Operations Associate ensures that our Consultants receive exceptional support during the post-offer screening process. This role involves coordinating with new hire consultants, clients, program offices, and alternative delivery teams to provide comprehensive onboarding assistance.

• Submit new hire onboarding paperwork to our Client and Human Resources auditors, validating client and federal compliance processed correctly- including screenings, forms, and I9 validation.
• Ensure client employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with the Compliance Department.
• Receive and review onboarding triggers (New Hire Employee Status Forms and/or other forms) for accuracy and initiate onboarding within a 2-hour turnaround time.
• Process weekly compliance audits in adherence to client and federal regulations
• Utilize technology and internal tools such as an integrated Appian Automated Candidate Tracker, various background vendors, drug screening vendors, Peoplesoft, Salesforce, Litmos, DocuSign, Microsoft Office (Excel, Outlook, Teams), Connected, Vendor Management Systems and Adobe.
• Validating new hire ESF accuracy and coaching field colleague partners if rejected
• Support onboarding issue resolution, including working closely with the field office to communicate required activities needed.
• Provide strong customer service in all interactions for a great consultant experience
• Execute life cycle consultant experience by collaborating with Business Support, T&E, and case resolution associate colleagues
• Engage in client meetings with the field team as needed for nuanced hiring projects and compliance updates.
• Participate and gain insights from weekly touchpoints with recruiting partners, attending meetings as needed for specialized hiring projects.
• Document all consultants' onboarding touchpoints and communicate updates in a timely manner (e.g., emails, phone calls, etc.) via shared onboarding platform (ACT)
• Enter and manage the background and drug screening process for consultants, initiating screening within a 2-hour turnaround time.
• Manage an average of 25+ consultants and provide, at minimum, once daily updates on the onboarding status by noon local office time, including consultant calls and vendor follow-up.
• Ensure accurate and timely entry of new hire data, onboarding process updates, and all other required documentation within the onboarding and compliance process.
• Ensure all pre-employment documents and requirements are executed as outlined by the client expectations in the CRG, Agreements, and National Accounts Page
• Effectively leverage technology to manage all pre-employment screening requirements and communicate with local field office Business Support Associates, Recruiters, and Sales Teams as needed to proceed with the talent onboarding.
• Interact with consultants to follow up on various onboarding requirements, ensuring customer satisfaction and timeliness to focus on speed to market onboarding

Requirements

• Decision-Making: Strong decision-making abilities, especially in complex and dynamic situations.
• Problem-Solving: Tackles complex issues and develops innovative, practical solutions.
• Business Acumen: Thorough knowledge of the organization’s dynamics, key issues, and drivers
• Adaptability: Embraces change proactively and adapts to new processes and technologies in a dynamic work environment.
• Strong Voices (Bringing people of color together to successfully build relationships through mentorship and high performing partnerships)
• Effective Communication: Demonstrates strong written and verbal communication skills, and the ability to interact effectively with diverse stakeholders.
• Comfortability changing operating rhythm with technology or process enhancements
• Detail-Oriented: Demonstrates attention to detail and the ability to prioritize while executing tasks and maintaining high organizational skills.
• Preferred degree in Business, Communications, Psychology or Human Resources
• Team Collaboration: Works well in a team-oriented environment that values fairness, openness, and feedback.
• Technological Proficiency: Leverages technology effectively to streamline the onboarding process and enhance efficiency.
• Associates degree or 2+ years in a customer service related position
• 2+ years in a customer service related position
• Contribute to center culture via DEI, creativity, and feedback rich environment.

Benefits

The Allegis Group Foundation is a central part of our commitment to giving back to the communities in which we work and live. Did you know that the Allegis Group Foundation can accelerate your efforts to create meaningful change in our communities? Incorporated in 2000, this philanthropic arm of our business awards direct grants to nonprofit organizations and provides additional financial support through our Employee/Office Match Program.

New Hire Onboarding Process Management

Actalent is an equal opportunity employer. We understand the power of a diverse team, celebrate differences, and promote inclusive and accessible environments. To support our colleagues in being their authentic selves and give everyone opportunities for allyship, we offer a range of employee resource groups.

• Women of Color Stem Conference
• Benefits: Medical, Dental, Vision, Prescription, 401(k), PTO (20 days + 6 Holidays), Profit Sharing, etc.
• Bonus Potential: $333 monthly (up to $4,000 annually)
• Hourly Rate: $21.63 per hr ($45,000 annually)
• Hybrid | 4 days in-office, 1 day remote

Training + Development

Interview process

Visa Sponsorship

Security clearance