Manager of Community & Supportive Services

Description

• Assist Development department with securing letters of support for Supportive Services Plans and New Project Applications
• Identify, develop, and maintain networks of existing community based supportive and social service agencies for all assigned properties
• Refer and link residents to service providers and agencies in the general community—such organizations will provide services which may include, but are not limited to: job readiness, training and employment, preventative health screenings, budget counseling and money management, parenting skills and childcare alternatives, educational opportunities, leadership development, and other family services
• Provide general case management (including intake) and referral services to all residents needing assistance
• Participate in candidate interviews and partner with Property Managers to make well informed hiring determinations
• Participate in leadership meetings and conferences for the purpose of continued professional development.
• Prepare reports on supportive service activities and serve as a liaison with nonprofit partners, the State’s Housing Finance Agency, and other governmental/oversight committees as required
• Provide coaching, counseling, training, and feedback to assigned Community and Supportive Service Coordinators
• Create, update, and implement training modules for the Community and Supportive Services Department
• Counsel underperforming employees and provide direct commentary to their improve performance
• Coordinate the implementation of supportive service plans and the delivery of needed and appropriate services at all assigned properties
• Improve knowledge and skill through participation in training sessions, annual service coordinator meetings, staff meeting and other professional development opportunities
• Set up volunteer support programs with service providers in the community
• Work closely with property management to coordinate training of residents in understanding resident and management responsibilities particularly with respect to obligations of tenancy
• Provide technical assistance to residents and resident councils in establishing programs at the property, development of resident councils, fundraising, and incorporation of other service as needed
• Develop a resource directory of service providers for residents and property management
• Promote onsite educational events which may include topics relating to healthcare, job search seminars, and life skills training

Requirements

• Ability to work in a fast-paced, action-oriented environment
• Sound interpersonal skills
• Strong written and verbal communication skills
• Advanced customer service and problem-solving skills
• Ability to travel up to 25% of the time; must possess a valid driver’s license and reliable transportation.
• Ability to establish relationships across the organization and at various hierarchical levels
• Technically proficient in Microsoft Office
• College degree and a minimum of 7 years of experience in human service
• Minimum of 5 years of administrative experience, preferably in property management
• Supervisory experience is required
• Advanced organizational and time management skills

Benefits

• Employee Assistance Program for confidential counseling
• Paid time off, accrued based on years of service
• Company-paid short-term and long-term disability
• Peace of mind and a great working environment
• A 401(k) retirement plan with company match
• Company-paid life and AD&D insurance
• Supplemental insurance for employees and families
• Full medical, prescription, dental and vision benefits
• Additional paid day off to provide community or charitable services
• Paid holidays; approximately eight per year

Training + Development

Interview process

Visa Sponsorship

Security clearance