Operation Support Assistant - Glasgow 6 month FTC at Sms in Glasgow, Scotland, United Kingdom | Kablio

Role

Description

live tracking

complaint handling

report submission

sla coordination

emergency callouts

kpi monitoring

Monitor live trackers and job statuses to ensure engineers stay on schedule and meet daily targets.
Handle and resolve customer complaints professionally, ensuring a high standard of service.
Submit accurate and timely reports while adhering to company policies on health, safety, and welfare.
Liaise with internal departments to ensure SLA adherence and smooth coordination across teams.
Communicate effectively with management, suppliers, and customers via phone and email, responding to regional enquiries promptly.
Raise and manage emergency call-outs, ensuring authority is in place and priority work is completed within service level agreements (SLAs).
Support operational efficiency by reporting to the Team Leader and maintaining key performance indicators (KPIs).

Requirements

gcse

excel

crm

customer service

logistics

problem solving

GCSE or Equivalent in English and Maths
Computer Literate, I.T skills, experience with excel/word/ CRM
Keen attention to detail, working accurately under pressure
Excellent Customer Service experience
Experience in a similar engineer/ logistics role with good geographical knowledge
Strong problem-solving abilities, attention to detail and reliability
Good written and verbal communication skills

Benefits

Life Insurance (4 x annual salary)
25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
Hybrid working options (for some positions).
Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
Pension matching scheme (up to 5% of salary)
Enhanced Maternity leave. Paternity and Adoption leave.
24/7 free and confidential employee assistance service.
Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a vision to provide cutting-edge energy and infrastructure solutions across industries.
Specialises in the design, delivery, and maintenance of energy, infrastructure, and industrial services.
Has worked on diverse projects, including renewable energy installations, complex infrastructure builds, and utility management.
Known for delivering innovative solutions in energy efficiency, sustainability, and asset management.
Excels in both large-scale industrial operations and smaller, high-impact infrastructure projects.
Serves clients across multiple continents with tailored solutions.
Continuously evolving to meet the challenges of modern infrastructure and energy needs.

Culture + Values

Safety: Take care of your wellbeing and others; Take ownership and responsibility; Be aware; Report and action
Sustainability: Make greener decisions; Build an enjoyable and healthy working environment; Positive towards change; Encourage others to act sustainably
Customer Excellence: Listen and respect; Go the extra mile; Be polite; Show empathy
Innovation: Share and encourage new ideas; Find solutions; Be creative; Think for the future
Pride: Celebrate our differences; Be trustworthy; Give praise and recognition; Work to the best of your ability; Work as one team

Environment + Sustainability

2030 Net Zero Target

Carbon Neutrality Ambition

The company aims to achieve net zero emissions for Scope 1 and Scope 2 by 2030 through significant reductions in fleet and building emissions.

76,800 tCO2e Mitigated

Emissions Reduction Through Services

The company has mitigated over 76,800 tonnes of CO2 equivalent emissions in 2023 through its services, demonstrating a substantial environmental impact.

50% Green Revenue

Green Economy Achievement

Over 50% of the company's revenues are derived from green services, earning it the London Stock Exchange Green Economy Mark for three consecutive years.

60% Emissions Reduction

Cardiff Office Efficiency

The Cardiff office upgrades have resulted in over a 60% reduction in emissions on-site, showcasing significant energy efficiency improvements.

All company cars replaced with PHEV or EV by end of lifecycle; 100 mild hybrid EVs + 1 pure EV van deployed by March 2023
Grid-scale battery storage driving decarbonisation
London Stock Exchange Green Economy Mark awarded for >50% revenues from green services (third consecutive year)
Signatory to The Climate Pledge (regular reporting, carbon elimination, credible offsets)
Post-2030 ambition: target Scope 3 emissions reduction to become carbon negative

Inclusion & Diversity

Over 1,000 Staff

Diverse Workforce

The company employs over 1,000 individuals from diverse backgrounds, including differences in ethnicity, religion, sexual orientation, and more.

Formal EDI policy, induction e‑learning and membership of Disability Confident Employer, Mindful Employer, Employers Network for Equality & Inclusion
New behaviour added under ‘Pride’ value: “We are all uniquely different, something we can celebrate together”
Launched employee engagement competition and new EDI initiatives to embed celebration of difference

Articles

Careers

About Us

Role

Description

live tracking

complaint handling

report submission

sla coordination

emergency callouts

kpi monitoring

Monitor live trackers and job statuses to ensure engineers stay on schedule and meet daily targets.
Handle and resolve customer complaints professionally, ensuring a high standard of service.
Submit accurate and timely reports while adhering to company policies on health, safety, and welfare.
Liaise with internal departments to ensure SLA adherence and smooth coordination across teams.
Communicate effectively with management, suppliers, and customers via phone and email, responding to regional enquiries promptly.
Raise and manage emergency call-outs, ensuring authority is in place and priority work is completed within service level agreements (SLAs).
Support operational efficiency by reporting to the Team Leader and maintaining key performance indicators (KPIs).

Requirements

gcse

excel

crm

customer service

logistics

problem solving

GCSE or Equivalent in English and Maths
Computer Literate, I.T skills, experience with excel/word/ CRM
Keen attention to detail, working accurately under pressure
Excellent Customer Service experience
Experience in a similar engineer/ logistics role with good geographical knowledge
Strong problem-solving abilities, attention to detail and reliability
Good written and verbal communication skills

Benefits

Life Insurance (4 x annual salary)
25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
Hybrid working options (for some positions).
Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
Pension matching scheme (up to 5% of salary)
Enhanced Maternity leave. Paternity and Adoption leave.
24/7 free and confidential employee assistance service.
Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a vision to provide cutting-edge energy and infrastructure solutions across industries.
Specialises in the design, delivery, and maintenance of energy, infrastructure, and industrial services.
Has worked on diverse projects, including renewable energy installations, complex infrastructure builds, and utility management.
Known for delivering innovative solutions in energy efficiency, sustainability, and asset management.
Excels in both large-scale industrial operations and smaller, high-impact infrastructure projects.
Serves clients across multiple continents with tailored solutions.
Continuously evolving to meet the challenges of modern infrastructure and energy needs.

Culture + Values

Safety: Take care of your wellbeing and others; Take ownership and responsibility; Be aware; Report and action
Sustainability: Make greener decisions; Build an enjoyable and healthy working environment; Positive towards change; Encourage others to act sustainably
Customer Excellence: Listen and respect; Go the extra mile; Be polite; Show empathy
Innovation: Share and encourage new ideas; Find solutions; Be creative; Think for the future
Pride: Celebrate our differences; Be trustworthy; Give praise and recognition; Work to the best of your ability; Work as one team

Environment + Sustainability

2030 Net Zero Target

Carbon Neutrality Ambition

The company aims to achieve net zero emissions for Scope 1 and Scope 2 by 2030 through significant reductions in fleet and building emissions.

76,800 tCO2e Mitigated

Emissions Reduction Through Services

The company has mitigated over 76,800 tonnes of CO2 equivalent emissions in 2023 through its services, demonstrating a substantial environmental impact.

50% Green Revenue

Green Economy Achievement

Over 50% of the company's revenues are derived from green services, earning it the London Stock Exchange Green Economy Mark for three consecutive years.

60% Emissions Reduction

Cardiff Office Efficiency

The Cardiff office upgrades have resulted in over a 60% reduction in emissions on-site, showcasing significant energy efficiency improvements.

All company cars replaced with PHEV or EV by end of lifecycle; 100 mild hybrid EVs + 1 pure EV van deployed by March 2023
Grid-scale battery storage driving decarbonisation
London Stock Exchange Green Economy Mark awarded for >50% revenues from green services (third consecutive year)
Signatory to The Climate Pledge (regular reporting, carbon elimination, credible offsets)
Post-2030 ambition: target Scope 3 emissions reduction to become carbon negative

Inclusion & Diversity

Over 1,000 Staff

Diverse Workforce

The company employs over 1,000 individuals from diverse backgrounds, including differences in ethnicity, religion, sexual orientation, and more.

Formal EDI policy, induction e‑learning and membership of Disability Confident Employer, Mindful Employer, Employers Network for Equality & Inclusion
New behaviour added under ‘Pride’ value: “We are all uniquely different, something we can celebrate together”
Launched employee engagement competition and new EDI initiatives to embed celebration of difference

Articles

Careers

About Us