Workshop Foreman

Description

• Monitor employee sign-on/off compliance
• Conduct appraisals and assessments to optimize staff performance and retention
• Coordinate workshop loading in line with client requirements and operational capacity
• Manage staff leave to ensure adequate workshop coverage
• Conduct regular quality checks on service records and completed work
• Support: Online chat or telephone service for urgent support in a crisis
• Liaise with clients to provide timely updates, manage expectations, and resolve service-related issues
• Follow all Group and company policies and procedures
• Actively participate in technical tasks, providing hands-on support and leadership
• Allocate tasks efficiently to engineers based on skill sets, availability, and job priority
• Implement and maintain the Truck File programme for accurate service documentation and regulatory compliance
• Report deficiencies in systems or equipment that may impact service delivery or safety
• Ensure absence management processes are followed and escalate issues when necessary
• Complete all required reports accurately and on time
• Ensure all paperwork complies with GDPR
• Monitor and manage parts expenditure to ensure cost-effective operations without compromising quality
• Maintain staff discipline and compliance with company and regulatory requirements
• Report issues or training needs to your line manager or via the divisional incident reporting system
• Coach and mentor team leaders to meet service level agreements
• Ensure all workshop activities comply with health and safety regulations and best practices
• Oversee disciplinary matters in line with company policy
• Act as the primary point of contact for all customer service and workshop-related inquiries

Requirements

• Proficient in service documentation systems (e.g., Truck File)
• Strong leadership skills with experience managing technical teams
• Advanced diagnostic skills and knowledge of DVSA standards - desirable
• Use all work equipment and PPE properly
• PCV/HGV License - highly desirable
• Relevant technical qualifications (e.g., City & Guilds NVQ Level 2 in Mechanical Commercial Vehicles or equivalent)
• Proven experience in a workshop or service management role, ideally within the automotive or commercial vehicle sector
• Team-oriented mindset with strong interpersonal skills
• Financial awareness for managing budgets and controlling costs
• Excellent communication skills with a customer-focused approach
• Hands-on technical expertise in vehicle servicing and repairs

Benefits

• Mental Health support and Life Event Counseling
• Access Perks at Work, our innovative employee app where you can find:
• Get Fit Programme
• Perks: discounts, gift cards, cashback, and exclusive offers
• Financial and legal support
• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Cycle to work scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance