IT Support Specialist at Helion in Everett, WA | USD30-40 | Kablio

Role

Description

troubleshooting

issue tracking

os support

ticketing

account management

patch management

Record issues, resolutions, and escalate complex problems to higher-level support teams
Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals
Provide clear communication and maintain a professional, helpful attitude with end users
Install, configure, and support operating systems (Windows, macOS, Linux) and applications (Microsoft Office, email clients, collaboration tools)
Respond to IT service requests via phone, email, or ticketing systems
Assist with password resets, user account provisioning, and access permissions
Perform routine updates, patches, and preventive maintenance tasks

Requirements

problem‑solving

it support

networking

comptia a+

itil foundation

communication

Problem-solving skills: Ability to quickly identify issues and apply logical troubleshooting steps
5+ years of IT support experience
Technical knowledge: Familiarity with operating systems, networking basics (TCP/IP, DNS, DHCP), and common enterprise applications
Certifications (preferred): CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician
Customer service orientation: Patience and empathy when assisting users
Communication skills: Strong verbal and written communication to explain solutions clearly to non-technical users

Benefits

Paid parental leave and support (up to 16 weeks)
31 Days of PTO (21 vacation days and 10 sick days)
Short term disability, long term disability, and life insurance
Medical, Dental, and Vision plans for employees and their families
10 Paid holidays, plus company-wide winter break
Up to 5% employer 401(k) match
Annual wellness stipend

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

100M °C

Plasma Temperature

Achieved a plasma temperature of 100 million degrees Celsius, a critical milestone in fusion energy.

$1B

VC Funding

Received over $1 billion in venture capital funding to support their fusion energy research and development.

$5B

Valuation

Valued at over $5 billion in their Series F funding round, reflecting strong investor confidence in their fusion technology.

50 MW

Power Plant

Aiming to deliver a 50 MW fusion-generated electricity plant by 2028, marking a significant step toward commercial fusion energy.

Pursues a bold vision: taming the power of stars on Earth through fusion energy.
Develops magneto-inertial fusion technology, merging plasma at extreme speeds and capturing energy directly.
Pioneers in aneutronic fusion, recycling byproducts to generate helium-3, a sustainable fuel source.
Shifts from lab-scale to industrial-scale fusion with the Polaris device, supported by legal agreements.
Aims for rapid iteration with reactor designs capable of one pulse per second, enabling modular fusion systems.

Culture + Values

Build with urgency
Take ownership
Execute rigorously
Deliver hard truths

Environment + Sustainability

$500M in 2021

Investment Figure

Raised $500 million in 2021 to accelerate the development of their net-electricity target device, Polaris.

100M°C

Plasma Temperature Achievement

Achieved a milestone by heating plasma to 100 million degrees Celsius in June 2021.

500 MWe

Fusion Plant Capacity

Partnered with Nucor to deploy a 500 MWe fusion plant, enabling zero-carbon baseload power for steelmaking.

Committed to generating zero‑carbon electricity from fusion
Pulsed non‑ignition fusion approach avoids steam turbines and cooling towers by direct electricity capture
Supporting right‑sized regulation to enable safe and rapid fusion deployment
Applied for nitrogen‑based fire suppression and borated‑polyethylene shielding for safety and environmental protection

Inclusion & Diversity

3.4/5 Rating

Glassdoor Employee Reviews

Reveals the company's inclusion and diversity initiatives based on employee feedback on Glassdoor.

4.4/5 for Men

Employee Inclusion Score

Indicates the level of inclusivity experienced by male employees.

4.7/5 for Non-disabled

Employee Inclusion Score

Reflects the high level of inclusivity experienced by non-disabled employees.

4.7/5 for Non-veterans

Employee Inclusion Score

Showcases the inclusive environment for employees who are not veterans.

Articles

Helion announces world’s first fusion energy purchase agreement with Microsoft

Helion Energy Breaks Ground on Site of Its Next‑Generation Fusion Facility in Everett, Washington

Helion | Building the world's first fusion power plant

Company

Overview

100M °C

Plasma Temperature

Achieved a plasma temperature of 100 million degrees Celsius, a critical milestone in fusion energy.

$1B

VC Funding

Received over $1 billion in venture capital funding to support their fusion energy research and development.

$5B

Valuation

Valued at over $5 billion in their Series F funding round, reflecting strong investor confidence in their fusion technology.

50 MW

Power Plant

Aiming to deliver a 50 MW fusion-generated electricity plant by 2028, marking a significant step toward commercial fusion energy.

Pursues a bold vision: taming the power of stars on Earth through fusion energy.
Develops magneto-inertial fusion technology, merging plasma at extreme speeds and capturing energy directly.
Pioneers in aneutronic fusion, recycling byproducts to generate helium-3, a sustainable fuel source.
Shifts from lab-scale to industrial-scale fusion with the Polaris device, supported by legal agreements.
Aims for rapid iteration with reactor designs capable of one pulse per second, enabling modular fusion systems.

Culture + Values

Build with urgency
Take ownership
Execute rigorously
Deliver hard truths

Environment + Sustainability

$500M in 2021

Investment Figure

Raised $500 million in 2021 to accelerate the development of their net-electricity target device, Polaris.

100M°C

Plasma Temperature Achievement

Achieved a milestone by heating plasma to 100 million degrees Celsius in June 2021.

500 MWe

Fusion Plant Capacity

Partnered with Nucor to deploy a 500 MWe fusion plant, enabling zero-carbon baseload power for steelmaking.

Committed to generating zero‑carbon electricity from fusion
Pulsed non‑ignition fusion approach avoids steam turbines and cooling towers by direct electricity capture
Supporting right‑sized regulation to enable safe and rapid fusion deployment
Applied for nitrogen‑based fire suppression and borated‑polyethylene shielding for safety and environmental protection

Inclusion & Diversity

3.4/5 Rating

Glassdoor Employee Reviews

Reveals the company's inclusion and diversity initiatives based on employee feedback on Glassdoor.

4.4/5 for Men

Employee Inclusion Score

Indicates the level of inclusivity experienced by male employees.

4.7/5 for Non-disabled

Employee Inclusion Score

Reflects the high level of inclusivity experienced by non-disabled employees.

4.7/5 for Non-veterans

Employee Inclusion Score

Showcases the inclusive environment for employees who are not veterans.

Articles

Helion announces world’s first fusion energy purchase agreement with Microsoft

Helion Energy Breaks Ground on Site of Its Next‑Generation Fusion Facility in Everett, Washington

Helion | Building the world's first fusion power plant