Customer Operations Lead at Scottish Power in Qatar, Doha | Kablio

Role

Description

ops liaison

framework design

dashboard setup

customer journey

workflow automation

low-code automation

Act as operations point of contact, collaborating seamlessly with Product, Commercial, and Finance teams to keep alignment as we grow
Design lightweight frameworks and documentation so the entire team can deliver a consistent, top-notch B2B customer experience
Set up dashboards and reporting for customer operations KPIs-track what matters and act fast
Architect the end-to-end customer journey: build and refine onboarding, delivery, billing, and support with a LEAN mindset
Prepare the ops platform and workflows to scale: spot bottlenecks, drive simplification, automate wherever possible
Implement and iterate agile day-to-day processes using low-code/no-code tools (like Jira Service Desk, Zoho…) for automation and speed
Proactively gather feedback from customers and teams, turning insights into process improvements

Requirements

low-code crm

automation

bpm tools

agile

engineering degree

5+ years

Analytical mindset—uses data to drive improvements and inform decisions
Degree in Engineering or Business Administration
Experience working cross-functionally with Product, Finance, and Commercial teams
Readiness and scalability score of processes ahead of growth milestones
Customer satisfaction (CSAT) and NPS for operational touchpoints
Tech-savvy and curious about digital tools, automation, and anything that boosts productivity
Agile at heart: comfortable iterating, running quick experiments, and embracing change
Onboarding time and customer ramp-up speed
Certification in Agile, Lean, or Process Design is a plus
Sharp process thinking knows how to design, document, and optimize every step of the customer journey
First response/resolution time for support queries
Billing accuracy and DSO (days sales outstanding) metrics
Low code CRM configuration
Hands-on with low-code platforms and automation tools-knows how to make things work simply and fast
Strong communicator who can bridge teams and keep everyone moving in sync
Understands Business Process Management Tools
Proven expertise in building and improving core customer processes from scratch in fast-paced, resource-limited teams
5+ years leading customer operations in SaaS start-ups or telco spin-off ideally in B2B environments

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

non‑citizens must comply with applicable immigration requirements to work in the country.

Security clearance

Information not given or found

Company

Overview

£9.5 billion

Annual Revenue 2023

Generated through operations in energy networks, renewables, and retail and wholesale energy services.

£8.4 billion

Annual Revenue 2022

Reflects the company's performance across various energy-related business units.

13.1%

Year-On-Year Growth

Increase in annual revenue from 2022 to 2023.

Operates in electricity generation, transmission, and distribution and specialises in renewable energy, particularly onshore and offshore wind farms, and manages the transmission and distribution networks in South and Central Scotland, as well as parts of North Wales and North West England.
Provides electricity and gas to residential, commercial, and industrial customers across the UK, offering services such as smart metering, energy efficiency advice, and home services like boiler care and maintenance.
Has three main divisions: Energy Networks, Renewables, and Energy Retail and Wholesale.

Culture + Values

*SUSTAINABLE ENERGY:* Emphasises pioneering renewable energy, creating economic, social, and environmental value, with a commitment to safety, environmental respect, and ethical, rational, responsible actions.
*INTEGRATING FORCE:* Acts as a dynamic and responsible force for change, fostering collaboration, sharing knowledge, encouraging diversity, and growing talent to achieve common goals.
*DRIVING FORCE:* Focuses on bringing about efficient change by challenging processes, innovating for continuous improvement, and anticipating customer needs.

Environment + Sustainability

2040 Target

Net Zero Commitment

Committed to achieving net zero emissions by 2040.

100% Renewable

Clean Energy Production

All electricity generated from UK windfarms, ensuring a sustainable energy supply.

1,157 Turbines

Wind Energy Network

Operates a network of 1,157 turbines across onshore windfarms, contributing to significant renewable energy generation.

38 Windfarms

Energy Infrastructure

Maintains 38 onshore windfarm sites, supporting the transition to clean energy.

ScottishPower is a leader in renewable energy.
Enough electricity to power over 1.2 million homes, nearly half the homes in Scotland.
Capacity to generate 1,948 MW of electricity.

Inclusion & Diversity

35% Women Target

% of senior management roles

Target for women in senior management roles by 2030.

32% Female Representation

% in senior management

Increase in female representation in senior management from 26% in 2021 to 32% in 2022.

Collaborates with several recognised organisations to enhance its commitment to diversity and inclusion, such as the Business Disability Forum, The Armed Forces Covenant, Carers UK, ENABLE Scotland, and POWERful Women. It holds the highest level of accreditation of the Armed Forces Covenant (Gold Status) and received the Inclusive Workplace Award from the Scottish Union of Supported Employment for two consecutive years.

Articles

Greenhouse gas emission reduction plan

Employee networks

Role

Description

ops liaison

framework design

dashboard setup

customer journey

workflow automation

low-code automation

Act as operations point of contact, collaborating seamlessly with Product, Commercial, and Finance teams to keep alignment as we grow
Design lightweight frameworks and documentation so the entire team can deliver a consistent, top-notch B2B customer experience
Set up dashboards and reporting for customer operations KPIs-track what matters and act fast
Architect the end-to-end customer journey: build and refine onboarding, delivery, billing, and support with a LEAN mindset
Prepare the ops platform and workflows to scale: spot bottlenecks, drive simplification, automate wherever possible
Implement and iterate agile day-to-day processes using low-code/no-code tools (like Jira Service Desk, Zoho…) for automation and speed
Proactively gather feedback from customers and teams, turning insights into process improvements

Requirements

low-code crm

automation

bpm tools

agile

engineering degree

5+ years

Analytical mindset—uses data to drive improvements and inform decisions
Degree in Engineering or Business Administration
Experience working cross-functionally with Product, Finance, and Commercial teams
Readiness and scalability score of processes ahead of growth milestones
Customer satisfaction (CSAT) and NPS for operational touchpoints
Tech-savvy and curious about digital tools, automation, and anything that boosts productivity
Agile at heart: comfortable iterating, running quick experiments, and embracing change
Onboarding time and customer ramp-up speed
Certification in Agile, Lean, or Process Design is a plus
Sharp process thinking knows how to design, document, and optimize every step of the customer journey
First response/resolution time for support queries
Billing accuracy and DSO (days sales outstanding) metrics
Low code CRM configuration
Hands-on with low-code platforms and automation tools-knows how to make things work simply and fast
Strong communicator who can bridge teams and keep everyone moving in sync
Understands Business Process Management Tools
Proven expertise in building and improving core customer processes from scratch in fast-paced, resource-limited teams
5+ years leading customer operations in SaaS start-ups or telco spin-off ideally in B2B environments

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

non‑citizens must comply with applicable immigration requirements to work in the country.

Security clearance

Information not given or found

Company

Overview

£9.5 billion

Annual Revenue 2023

Generated through operations in energy networks, renewables, and retail and wholesale energy services.

£8.4 billion

Annual Revenue 2022

Reflects the company's performance across various energy-related business units.

13.1%

Year-On-Year Growth

Increase in annual revenue from 2022 to 2023.

Operates in electricity generation, transmission, and distribution and specialises in renewable energy, particularly onshore and offshore wind farms, and manages the transmission and distribution networks in South and Central Scotland, as well as parts of North Wales and North West England.
Provides electricity and gas to residential, commercial, and industrial customers across the UK, offering services such as smart metering, energy efficiency advice, and home services like boiler care and maintenance.
Has three main divisions: Energy Networks, Renewables, and Energy Retail and Wholesale.

Culture + Values

*SUSTAINABLE ENERGY:* Emphasises pioneering renewable energy, creating economic, social, and environmental value, with a commitment to safety, environmental respect, and ethical, rational, responsible actions.
*INTEGRATING FORCE:* Acts as a dynamic and responsible force for change, fostering collaboration, sharing knowledge, encouraging diversity, and growing talent to achieve common goals.
*DRIVING FORCE:* Focuses on bringing about efficient change by challenging processes, innovating for continuous improvement, and anticipating customer needs.

Environment + Sustainability

2040 Target

Net Zero Commitment

Committed to achieving net zero emissions by 2040.

100% Renewable

Clean Energy Production

All electricity generated from UK windfarms, ensuring a sustainable energy supply.

1,157 Turbines

Wind Energy Network

Operates a network of 1,157 turbines across onshore windfarms, contributing to significant renewable energy generation.

38 Windfarms

Energy Infrastructure

Maintains 38 onshore windfarm sites, supporting the transition to clean energy.

ScottishPower is a leader in renewable energy.
Enough electricity to power over 1.2 million homes, nearly half the homes in Scotland.
Capacity to generate 1,948 MW of electricity.

Inclusion & Diversity

35% Women Target

% of senior management roles

Target for women in senior management roles by 2030.

32% Female Representation

% in senior management

Increase in female representation in senior management from 26% in 2021 to 32% in 2022.

Collaborates with several recognised organisations to enhance its commitment to diversity and inclusion, such as the Business Disability Forum, The Armed Forces Covenant, Carers UK, ENABLE Scotland, and POWERful Women. It holds the highest level of accreditation of the Armed Forces Covenant (Gold Status) and received the Inclusive Workplace Award from the Scottish Union of Supported Employment for two consecutive years.

Articles

Greenhouse gas emission reduction plan

Employee networks