Solution Account Manager III

Description

• Works on product specific issues and opportunities of diverse scope where analysis of data requires evaluation of identifiable factors.
• Work closely with Customer Success Manager(s), Sales, and Product Management teams to identify expansion opportunities for assigned RealPage product and services for customers.
• Utilize and provide feedback on best practices related to CRM tools in order track customer activities effectively and accurately.
• Work across the customer’s business org to communicate the value of these solutions to their team and executives.
• Deliver platform Solution Reviews to assigned customers focused on strategic business objectives which will drive revenue and return on investment.
• Participate in RealPage, industry, and customer events.
• Engage customers proactively on platform adoption leveraging product usage metrics and data analysis.
• Partner with customers to understand their current and future business goals and challenges and translate that into people, product, and process strategies.
• Become a trusted advisor and expert on multiple RealPage product platforms for our customers to provide a deep level of product knowledge with the ability to articulate market trends and the value of RealPage to develop new business opportunities.
• Ensure customer receives and perceives value of assigned RealPage products to drive adoption.
• Facilitate discovery discussions with customers regarding product use cases and adoption opportunities.
• Serve as internal Subject Matter Expert (SME) on RealPage product platform for associated business unit(s).

Requirements

• Understand and drive customer business, goals, objectives, and desired outcomes utilizing platform reporting, dashboards, and metrics.
• Understand and communicate overall customer health, including the identification and escalation of complex product issues for at-risk accounts to RealPage leadership.
• Ability to travel up to 25%
• World class presentation skills; feel comfortable leading presentations and demos of our platform to large groups, both technical and non-technical
• Physically able to participate virtually or in-person training sessions, presentations, and meetings.
• High level of customer empathy
• Physically able to participate in training sessions, presentations, meetings, and customer and industry conferences.
• Ability to take ownership of assigned opportunities and issues, as well as the ability to address and resolve all issues utilizing available resources in a timely and proficient manner.
• Empowered to take accountability for product performance.
• Exceptional documentation and follow-up capabilities, as well as the ability to understand and manage customer expectations.
• Ability to travel as needed to customer and company locations.
• Ability to work extended hours as needed (may be required at times)
• Ability to work closely with and to elicit cooperation from a wide variety of sources, including senior management, customers, and other departments.
• Bachelor’s Degree or equivalent experience.
• Understanding of business/multifamily operations and reporting
• Ability to personally deliver customer onboarding program and strategic roll-out plan(s)
• Experience in SaaS implementations and operational improvement initiatives
• Proficient in MS Office Suite (Outlook, Word, PowerPoint, and Excel)
• Can easily relate complicated concepts to non-technical people, while maintaining the ability to speak to highly technical people.
• Minimum of 5 years’ experience in the multi-family industry with RealPage products.
• Can tie business problems to technical solutions and understand technology and data value propositions.
• Minimum of 5 years’ experience in customer facing role(s).
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Benefits

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Performance-based bonus based on position.
• Professional development opportunities.
• Paid time off and holidays.

Training + Development

Interview process

Visa Sponsorship

Security clearance