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Workplace Manager
International Workplace Group Plc
Manage onsite workplace operations, facilities, and team for a consumer healthcare brand.
7d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
London, England, United Kingdom
Onsite
Company Size
10,000 Employees
Service Specialisms
Office space
Coworking
Meeting rooms
Virtual offices
Workspace recovery
Membership
Sector Specialisms
No specialisms available
Role
What you would be doing
procurement
supplier audits
supply chain
service delivery
reporting
safety compliance
- Raise and receipt purchase orders, support financial processes.
- Support events and activities that strengthen the employee journey.
- Support office moves, changes, and wider business initiatives.
- Oversee café operations (outsourced food & beverage).
- Create a welcoming, collaborative workplace and foster strong stakeholder relationships.
- Be the first point of contact for escalations and ensure timely resolution.
- Ensure compliance with health, safety, and regulatory standards.
- Monitor supplier performance through reviews, audits, and reporting; take corrective action as required.
- Manage superior landlord and third-party relationships, including service charge obligations and attend monthly meetings.
- Manage annual leave, absence, and resource allocation to maintain service delivery.
- Track metrics, prepare monthly/quarterly reports, and contribute to business reviews.
- Develop and implement initiatives to enhance community engagement and workplace culture.
- Ensure all hard and soft services are delivered to specification, meeting SLAs/KPIs.
- Identify opportunities for workplace improvements and innovation.
- Oversee supply chain management and negotiate best-value contracts.
- Lead, motivate, and support a team of three, including career development planning.
- Act as Chief Fire Warden and Onsite First Aider.
What you bring
iosh
microsoft office
facilities management
real estate
3+ years
customer focus
- Ability to manage to SLAs/KPIs and drive continuous improvement.
- Experience in corporate real estate or large office facilities.
- Adaptability to learn new systems and applications.
- Engaging personality with a team-player mindset.
- IOSH Health & Safety qualification (NEBOSH desirable).
- Knowledge of workplace compliance, documentation, and H&S legislation.
- Strong customer focus and service mindset.
- Skilled in influencing, challenging, and advising senior stakeholders.
- High personal credibility and awareness.
- Experience with P&L oversight desirable.
- Experience with outsourced supplier management, including food & beverage.
- Comfortable working in a fast-paced, agile, and ambiguous environment.
- Natural problem-solver with initiative and resilience.
- 3+ years managing a large, busy workplace with direct team leadership.
- Strong Facilities Management background (hard & soft services).
- Organised, proactive, and able to manage multiple priorities.
- Skilled in Microsoft Office and confident in presenting.
- Ability to work at pace
- Calm under pressure with sound judgment.
- Sense of humour and positive outlook.
- Strong communication and relationship-building skills at all levels.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$3.7B Revenue
Annual Revenue
Generates nearly $3.7 billion in annual revenue, showcasing strong financial performance.
300,000 Employees
Global Workforce Impact
Secured major deals serving 300,000 employees at NTT and 95,000 at Standard Chartered.
4,000 Locations
Global Presence
Operates over 4,000 locations across 120 countries under leading workspace brands.
$19M Net Profit
Financial Performance
Achieved a net profit of $19 million in 2024, reflecting profitability and growth.
- Founded in Brussels in 1989 by entrepreneur Mark Dixon after struggling to find small-quality office space.
- Listed on the London Stock Exchange in 2000 and rebranded as IWG in 2024 with dual headquarters in Switzerland and Jersey.
- Generates nearly US$3.7 billion in annual revenue, with US$510 million operating income and US$19 million net profit in 2024.
- Operates over 4,000 locations across 120 countries under brands like Regus, Spaces, HQ, Basepoint and Signature.
- Delivers flexible work solutions—from hourly coworking to long-term leases—to startups, SMEs and global enterprises.
- Expanded aggressively into suburban and transport-hub locations, pioneering work-on-the-go from airports and rail stations.
- Survived Chapter 11 restructurings during past downturns and emerged stronger, leading the post-COVID hybrid workspace boom.
- A culture of collaboration and innovation is fostered.
- Flexible, dynamic environments are created to enable people and businesses to thrive.
- The diverse needs of customers are valued, with a focus on providing them with the tools they need to succeed.
- All actions are conducted with integrity, aligning with core values.
- Continuous improvement is prioritized, with a focus on enhancing the customer experience.
2040
Net Zero Target Year
Aiming to achieve Net Zero carbon emissions.
- Committed to reducing environmental impact through energy efficiency and waste management.
- Focus on implementing sustainable solutions in their global real estate portfolio.
- Offer eco-friendly office spaces promoting low-carbon footprints in the workplace.
- Dedicated to sustainable sourcing and reducing non-renewable resource consumption.
- We are committed to creating an inclusive and diverse workplace where everyone can succeed.
- Promotes equal opportunities for all employees, regardless of gender, ethnicity, or background.
- Set clear targets to improve gender diversity at all levels of the organization.
- Works to ensure gender parity in leadership positions and offers mentorship programs to support diverse talent.
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