Area Service Manager

Description

• P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
• Ensure environmental, health and safety compliance within service team.  Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Effectively attract, coach, counsel, train and develop all service employees.  Drive continuous improvement through company performance management process and technical product training programs available.  Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
• Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district.  This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
• Confirm margin expectations are met during sales and fulfillment activities. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team.   Ensure that standard service work processes are created and followed.  Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
• Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.

Requirements

• Project management skills to oversee and drive successful project execution for startups and customer requests.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
• We prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms.  During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location.
• 3+ years experience managing and coaching large teams and organizing work schedules.
• Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset.
• 5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).

Benefits

• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

Training + Development

Interview process

Visa Sponsorship

Security clearance