Head of Maintenance Services (North Region)

You will have a good understanding of Health and Safety standards, regulatory and governance compliance for Maintenance services and make sure that they are adhered to and that risks are understood and managed.

You will oversee a large operation, managing the in-house delivery of repairs to c.50,000 homes. You will report to the Director of Maintenance Operations and will have a team of Maintenance Managers within each area reporting into you. Working across a large geographical region with direct responsibility for the operational leadership for direct maintenance services under your control. You will ensure that there is a focus on achieving budgets; with responsibility of a budget of circa £40 million and financial plans ensure that the region provide a cost-effective service delivery and ensure the management of robust contract management.

This role has direct influence over improving customer satisfaction, efficiency and productivity and ensuring that our residents have seamless customer focused experiences. Placing focus on a right first time approach. Working with multiple stakeholders across L&Q to improve efficient and effective service that removes complexity and delivers the best possible outcomes for customers.

The Head of service will deliver our people strategies and approaches to ensure we can attract and retain the best people, develop Managers and DM’s Academy approach. Working in line with and promoting the L&Q Values and ensuring that Managers are delivering on our behavioural framework.

Working pattern: Agile (20% - 40% office working)

Are you an exceptional leader with property experience and a desire for continuous improvement?

• Level 4 or above CIH qualification or equivalent experience
• Proven leadership in a senior repairs / maintenance role within social housing or a similar environment
• A strong understanding of housing legislation and compliance with requirements
• Experience of managing a large teams both office and field based, including in-depth knowledge of relevant H&S requirements
• Have a track record of managing large budgets efficiently, with evidence of cost control and value of money
• A successful track record of developing and delivering long term, integrated strategies in collaboration with others across a large portfolio of properties and estates

Salary: £90,480 - £100,207 per annum dependent on experience Plus essential car user allowance of £1,300 per annum

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.