Workplace Receptionist - Baltimore, MD

Description

• Use existing procedures to solve problems while exercising discretion.
• Arrange hospitality services for guests such as transportation, tickets, reservations, etc.
• Receive and direct incoming calls to appropriate personnel and voicemail. Make a memorable first impression by answering the telephone in a professional manner.
• Schedule and prepare meeting and conference rooms. This includes room setup and reset, pre-checking meeting rooms and event spaces and request building and housekeeping services as needed.
• Deliver strong and consistent performance by following defined procedures and processes under close supervision and guidance
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Greet clients, applicants, and visitors upon arrival with a friendly and welcoming demeanor and escort visitors to the proper location. Issue visitor passes and follow security protocols serving as the first point of contact for all those entering the facility.
• Positively impact hospitality initiatives through execution of clearly defined duties and SOPs.
• Perform general clerical duties including distributing office mail and packages and ordering office supplies.
• Track incoming and outgoing packages, mail, and freight deliveries and arrange courier or messenger service as needed.

Requirements

• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.

Benefits

• Open and flexible work schedules.

Training + Development

Interview process

Visa Sponsorship

Security clearance