Customer Service Team Leader at Ibstock Plc in Sheffield, England, United Kingdom | Kablio

Role

Description

service standards

issue resolution

haulier management

delivery scheduling

record keeping

team mentoring

Develop service procedures, policies and standards
Take ownership of customer issues and follow through to resolution
Manage the 3 rd Party haulier at a local level
Actively participate in the day-to-day Customer Service and Transport functions
Plan and set team goals
Keep accurate records and document customer service actions and discussions
Provide information on delivery scheduling to customers and internal customer service teams
Mentor and develop team members and provide an environment where they can excel with support and empowerment

Requirements

digicare+

team leader

customer service

communication

strategic thinking

construction

Digicare+ Provided by Aviva
Ability to multi-task, prioritise and manage time effectively
Experience in providing customer support
Min 3 years customer service experience
Customer orientation and ability to adapt to different types of characters
Proven working experience as a Team Leader in a strong Customer Service environment
Strong customer facing and communication skills
Exposure to the construction industry desirable but not essential
Ability to think strategically and to lead

Benefits

Hybrid Working
Full access to Employee Assistance programme for self and family members
Share Save scheme eligibility
10% matched pension, administered by Legal and General
Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc…
Personal development and career progression opportunities
Competitive salary
3x life insurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1899

Year Founded

The company was established in 1899 in the village of Ibstock.

£366.2m

Annual Revenue

Generated £366.2 million in revenue in 2024.

£15.1m

Net Income

Reported £15.1 million in net income during 2024.

200+ Years

Company Heritage

The company has a rich history spanning over 200 years.

The company evolved from coal mining into brickmaking over the 19th century.
It manufactures clay bricks, concrete products, walling stone, facade systems, roofing and flooring, lintels, fencing and infrastructure components.
Typical projects range from residential homes and commercial buildings to rail platforms, retaining walls and modular façade systems.
Through its Ibstock Telling GRC arm, it delivers bespoke glass-reinforced concrete facades for mid-to-high rise buildings.
Its Ibstock Futures division pioneers off‑site modular and façade manufacturing, targeting industrial-scale MMC solutions.
It has grown through strategic acquisitions—from Redland and Hepworth to Bain-led IPO.

Culture + Values

WE work together to achieve great things
WE earn trust by delivering on our promises
WE care about each other, our customers and our wider impact
WE have courage to do the right thing

Environment + Sustainability

37% Carbon Reduction

Absolute Emissions Drop

Achieved a 37% reduction in absolute carbon emissions (Scope 1 & 2) compared to the 2019 baseline.

20% Embodied Carbon

Sustainable Roof Tiles

Reduced the embodied carbon in roof tile range by 20%, promoting sustainable construction practices.

£10M Investment

Energy-Efficient Factory

Invested £10 million in energy-efficiency upgrades at Aldridge factory to reduce emissions.

32 EV Charging Points

Sustainable Transport Initiative

Installed 32 electric vehicle charging points across various sites to support cleaner transportation.

Net zero target: ESG Strategy 2030 with pathway to Net Zero across all areas.
First Environmental Product Declarations (EPDs) rolled out across product range.
B rating in CDP for carbon disclosure (2023).
Gold status with Supply Chain Sustainability School (2023).
3,200 bluebell bulbs planted by colleagues (2023).

Inclusion & Diversity

34% Female Leadership

Female Representation in Senior Roles

Currently at 34%, with a target of achieving 40% female representation in senior leadership roles.

100% Job Offers

Apprenticeship Programme Success

All apprentices who completed the programme received job offers, demonstrating the company's commitment to fostering talent.

311k Bricks Donated

Supporting Skills Training

Over 311,000 bricks donated to schools and colleges to enhance skills training opportunities.

7% Earn & Learn

Employees in Developmental Roles

7% of employees are in Earn and Learn positions, recognized as a Gold Member of The 5% Club.

54 apprentices onboarded across multiple disciplines in 2023.
72 colleagues trained as Mental Health Allies in 2023.
Values-driven culture ('Teamwork, Trust, Care, Courage') co-created with colleagues.

Articles

Design & Technical Services

BIM Files

CPDs & Training

Investor Reports & Presentations

Company

Overview

1899

Year Founded

The company was established in 1899 in the village of Ibstock.

£366.2m

Annual Revenue

Generated £366.2 million in revenue in 2024.

£15.1m

Net Income

Reported £15.1 million in net income during 2024.

200+ Years

Company Heritage

The company has a rich history spanning over 200 years.

The company evolved from coal mining into brickmaking over the 19th century.
It manufactures clay bricks, concrete products, walling stone, facade systems, roofing and flooring, lintels, fencing and infrastructure components.
Typical projects range from residential homes and commercial buildings to rail platforms, retaining walls and modular façade systems.
Through its Ibstock Telling GRC arm, it delivers bespoke glass-reinforced concrete facades for mid-to-high rise buildings.
Its Ibstock Futures division pioneers off‑site modular and façade manufacturing, targeting industrial-scale MMC solutions.
It has grown through strategic acquisitions—from Redland and Hepworth to Bain-led IPO.

Culture + Values

WE work together to achieve great things
WE earn trust by delivering on our promises
WE care about each other, our customers and our wider impact
WE have courage to do the right thing

Environment + Sustainability

37% Carbon Reduction

Absolute Emissions Drop

Achieved a 37% reduction in absolute carbon emissions (Scope 1 & 2) compared to the 2019 baseline.

20% Embodied Carbon

Sustainable Roof Tiles

Reduced the embodied carbon in roof tile range by 20%, promoting sustainable construction practices.

£10M Investment

Energy-Efficient Factory

Invested £10 million in energy-efficiency upgrades at Aldridge factory to reduce emissions.

32 EV Charging Points

Sustainable Transport Initiative

Installed 32 electric vehicle charging points across various sites to support cleaner transportation.

Net zero target: ESG Strategy 2030 with pathway to Net Zero across all areas.
First Environmental Product Declarations (EPDs) rolled out across product range.
B rating in CDP for carbon disclosure (2023).
Gold status with Supply Chain Sustainability School (2023).
3,200 bluebell bulbs planted by colleagues (2023).

Inclusion & Diversity

34% Female Leadership

Female Representation in Senior Roles

Currently at 34%, with a target of achieving 40% female representation in senior leadership roles.

100% Job Offers

Apprenticeship Programme Success

All apprentices who completed the programme received job offers, demonstrating the company's commitment to fostering talent.

311k Bricks Donated

Supporting Skills Training

Over 311,000 bricks donated to schools and colleges to enhance skills training opportunities.

7% Earn & Learn

Employees in Developmental Roles

7% of employees are in Earn and Learn positions, recognized as a Gold Member of The 5% Club.

54 apprentices onboarded across multiple disciplines in 2023.
72 colleagues trained as Mental Health Allies in 2023.
Values-driven culture ('Teamwork, Trust, Care, Courage') co-created with colleagues.

Articles

Design & Technical Services

BIM Files

CPDs & Training

Investor Reports & Presentations