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TECHNICAL SERVICE MANAGER
Daikin Comfort
Supports customers and technicians with HVAC service, training, and issue resolution.
10d ago
$80,000 - $90,000
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Lake Oswego, OR
Field
Company Size
3,800 Employees
Service Specialisms
HVAC replacement services
Indoor air quality solutions
All‑electric heat pump installation
Ductless mini‑split installation
Smart home thermostat & controls integration
Sector Specialisms
Residential
Commercial
Industrial
Role
What you would be doing
product training
technical support
rma review
installation validation
project management
customer communication
- Formal Product Training – effectively train/educate customers on our products
- Provide support for dealers/contractors to resolve technical issues
- Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on the success of Corrective Actions
- Manages projects and processes while working independently and with limited supervision
- Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints
- Produce training materials for sessions
- Produce materials and conduct installation and service training sessions
- Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes
- Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates
- Coaches and reviews the work of lower-level professionals
- Responsible for high quality, cost-efficient and on-time service operation (internal and external)
- Ensure the availability and quality of communications with our customers
What you bring
hvac
5+ years
problem solving
ms office
high school
hvac certification
- Ability to apply good judgment, strong work ethic, and integrity on the job.
- Strong HVAC technical knowledge, operating systems, mechanical and electrical ability
- 5+ years in field service and repair
- Ability to apply good judgment, strong work ethics, and integrity on the job
- High level of attention to detail and problem-solving skills
- Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation
- Proficiency in MS Outlook, Word, Excel, and PowerPoint
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Excellent customer service, relationship management, and interpersonal skills
- High School Diploma or GED equivalent
- Highly self-motivated and directed with the ability to work in a fast-moving environment
- Travel is required – up to 30%
- Must have excellent communication skills both written and verbal and HVAC technical acumen
- Excellent organizational, time management, and project management skills
- HVAC training/certification required
- Applies advanced knowledge of job area typically obtained through advanced education and work experience
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
100 Years
Years of HVAC Experience
The company has a rich history rooted in a century of HVAC innovation.
2022 Rebranded
Year of North American Rebranding
The company rebranded in North America, unifying residential and commercial solutions.
280M Units
Units Globally
The company has showcased its impact with over 280 million units globally.
400+ Patents
Global HVAC Patents
Backed by extensive R&D, the company holds over 400 HVAC patents worldwide.
- Merges Daikin’s global tech with Goodman’s U.S. acquisition roots.
- Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers.
- A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.
- Each individual possesses infinite potential, and the cumulative growth of all employees is the foundation for the company's development.
- Boldly take on challenging situations with full conviction of your potential.
- Refine and enhance your strengths and expertise until you excel in your field of expertise.
- Learn humbly from others who have different thoughts, values, and experiences.
- Participate with a sense of ownership by sharing information and opinions through deep and extensive discussions ('Flat and Fast management').
- Fulfill your roles and responsibilities, and work together towards achieving goals.
- Respect each person, unleash your infinite potential, and embrace healthy competition.
96% Water Recycling
Closed-Loop Water System
Recycles up to 96% of process water, significantly reducing water consumption.
40,000 Tons Recycled
Annual Scrap Material Recycling
Processes and recycles 40,000 tons of scrap material annually, promoting resource efficiency and sustainability.
400,000 kg Refrigerant Avoided
Reclaimed Refrigerant Program
Avoids over 400,000 kg of virgin refrigerant annually through the 'Loop by Daikin' initiative, reducing environmental impact.
-30% to -50% GHG Targets
Global Environmental Vision 2050
Aims to reduce greenhouse gas emissions by 30% by 2025 and 50% by 2030 compared to a baseline, with 17% achieved by FY2023.
- Solar array reduces DTTP carbon emissions by 535 tons annually and offsets equivalent of 100 cars.
- Composts 1,000 lb of food waste monthly.
- Zero-waste-to-landfill goal by 2030; 85% of waste recycled by end of 2024; on-site composting and e-waste recycling.
- Uses R-32 refrigerant (low-GWP) across products for enhanced energy efficiency.
- Promotes inverter technology and heat pumps (up to 80% GHG reduction vs gas boilers)
- Award-winning pollinator garden supporting monarch butterflies and native bees; drought-resistant landscaping; Adopt-a-Highway program.
- 1-megawatt solar array installed at Daikin Texas Technology Park, eliminating ~845 metric tons of COâ‚‚ annually.
- People‑Centered Management: belief in individuals’ potential as source of competitiveness.
- Draw out enthusiasm and understanding to strengthen organization and enable individuals to demonstrate their full potential.
- Workplace where employees experience fulfillment, purpose, and can demonstrate maximum potential.
- PCM Behaviors include building genuine, trustworthy relationships and teamwork through information sharing, deep discussion, ownership, and respect.
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