IT Service Desk Tech- 2nd Line

Description

To support the JCB Group IT Service Desk in resolving 2nd Line Support tickets that have been escalated by the 1st Line Support team and the End User whilst providing world class customer service to all levels of the organization.

• To provide VIP Support to senior members of the organisation whilst ensuring a security first mindset.
• Evaluating, testing and deploying new hardware technologies and applications
• Take ownership of problems outside of your role and “get things done” to ensure business needs are met.
• The support and troubleshooting of manufacturing machinery in regard to IT connection requirements.
• To be the technical lead in Projects that require IT Involvement and ensure wider team engagement where required.
• Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Travelling to other UK sites to provide technical support where required.
• Resolve tickets that have been escalated from the 1st Line support team.

Requirements

• 3+ years of experience in a1st or 2nd line role.
• Manufacturing or Corporate IT Experience
• You must also have a valid UK driving license and own transport.
• Other IT Qualifications along with demonstrated experience.
• Advanced Windows 11 troubleshooting
• ITIL Certified (To at least foundation level)
• Ability to get things done, in the right way
• Apple Mac OSX Experience / JAMF
• ITIL Certified
• Working well within a busy team but also use own initiative where required.
• SCCM, Intune, Azure, Hardware and Software, Printers, Audio/Visual.
• iPad and iPhone Management
• The employee is occasionally required to stand and walk.
• Excellent written and verbal communication skills, including conversing with non-technically minded individuals.
• The employee must frequently lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Benefits

Minimum Qualifications

• Infrastructure and Networking exposure

Training + Development

Interview process

Visa Sponsorship

Security clearance