Customer Service Agent

Description

• Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points
• Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs
• Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate
• Assist passengers that are transferring flights
• Support: Online chat or telephone service for urgent support in a crisis
• Follow correct sign in/out process
• Record progress of the passenger using the Personal Digital Assistant issued
• Communicate to the control and supervisor team recording any additional passengers
• Use equipment safely and professionally
• Provide manual lifting assistance as required
• Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures
• Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers)
• During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date
• Be responsible for all Company equipment issued to you on a daily basis
• Provide legendary service to all passengers

Requirements

• Wear uniform correctly
• Previous experience of primarily working within Customer Services ideally in a customer facing role
• Excellent communication & interpersonal skills
• Must be able to provide 5 years reference information
• Achievement orientated
• Must pass a DBS check
• Must be over 18 years of age
• Security Aware
• Must have the right to work in the UK
• The ideal candidate will have excellent communication skills

Benefits

• Mental Health support and Life Event Counseling
• Access Perks at Work, our innovative employee app where you can find:
• Get Fit Programme
• Perks: discounts, gift cards, cashback, and exclusive offers
• Financial and legal support
• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Cycle to work scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance