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Parts & Service Coordinator
Federal Signal Corporation
Coordinate parts orders, service scheduling, inventory and communication for equipment service.
12d ago
$45,000 - $60,000
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Albany, NY
Field
Company Size
4,500 Employees
Service Specialisms
Engineering
Design
Technical Services
Manufacturing
Consulting
Turnkey Solutions
Project Management
Sector Specialisms
Municipal
Governmental
Industrial
Commercial
Infrastructure
Public Safety
Transportation
Water Resources
Role
What you would be doing
work orders
shipping
inventory
quotes
purchase orders
customer service
- Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates on Service and Parts
- Edit and update all work orders to ensure 100% capture of all billable items
- Update work orders with appropriate part information
- Assist in shipping and receiving of parts orders
- Complete inventory and cycle counts as needed
- Prepare and present quotes
- Create purchase orders for external customers
- Provide additional support to Parts and Service departments as required
- Resolve and/or escalate customer concerns and maintain positive customer relations
What you bring
high school
3+ years
ms office
customer service
mechanical aptitude
driver’s license
- High School Diploma, GED or equivalent
- Must be able to pass a pre-employment background check
- Ability to work within a fast-paced environment
- 3+ years’ experience in a Parts Technician or Service Writer role within a Heavy Equipment Dealership environment
- Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
- Ability to organize, multitask and plan work efficiently
- Open and close work orders in alignment with internal procedure timelines
- Good verbal and written communication, with strong customer service skills
- Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
- Exceptional best-in-class products and service offerings for our customers
- Valid driver’s license with a clean driver’s abstract
- Experience preparing quotes and opening/ closing work orders
- Comprehensive health and welfare benefits
- Anticipated Salary Range: $45,000.00-$60,000.00
- Tuition Reimbursement
- Paid Vacation and Paid Personal Days
- Employee & Family Assistance Program (EAP)
- Educational Scholarship Program
- Quarterly profit-sharing bonus opportunity
- Annual salary increase opportunity
- 401(k) Matching Program
- Charitable Giving Program
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must pass a pre‑employment background check
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Company
Overview
Over 100 Years
Legacy of Service
The company has a long-standing history of providing innovative safety solutions across various industries.
- Founded with a mission to provide innovative safety solutions for a range of industries.
- Specializes in manufacturing equipment for emergency vehicles, construction, utilities, and public safety.
- Has a rich legacy of serving sectors that prioritize safety, with cutting-edge technology designed to enhance visibility and communication.
- Known for its advanced signaling systems, including lightbars, sirens, and beacons, used by first responders globally.
- The company’s products also extend to municipal services, military, and energy industries.
- Regularly engages in high-visibility projects aimed at improving safety on construction sites, roadways, and public spaces.
- Standout innovations include advanced communication systems for emergency vehicles and public alert systems.
- Operates across multiple continents, offering global service and support for its specialized products.
- Integrity – We do what’s right, not what’s easy.
- Excellence – We are committed to exceptional quality and performance.
- Accountability – We take responsibility for our actions and results.
- Customer Focus – We listen to our customers and meet their needs.
- Innovation – We encourage creative solutions and continuous improvement.
- Collaboration – We work together to achieve common goals.
2050 Target
Net-zero GHG Emissions Aim
Aiming to achieve net-zero greenhouse gas emissions by 2050 through comprehensive sustainability initiatives.
- Commitment to sustainability through energy-efficient product design and operational improvements.
- Focus on reducing environmental impact by improving resource efficiency.
- Utilizing renewable energy sources in manufacturing facilities.
- Working towards waste reduction and recycling initiatives across operations.
- Committed to fostering a diverse and inclusive workforce.
- Focus on equal opportunity and merit-based promotions.
- Gender diversity statistics not explicitly mentioned.
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