Parts Coordinator, Americas

Description

• Collaborate with Sales on content and terms of offerings.
• Handle and coordinate quotes and orders in line with working procedures, guidelines, and local requirements.
• Act as the primary contact for spare parts quotations, orders, deliveries, and non-conformities for SLS.
• Ensure high quality and timely responses for quotations and orders.
• Validate accuracy of spare parts sales documents and customer master data.
• Escalate issues through internal networks as needed.
• Serve as liaison between customers and SLS sites throughout the spare parts delivery process.
• Coordinate with supply chain teams to track and expedite deliveries.
• Maintain and develop knowledge of customer-specific solutions and needs.
• Monitor and manage the order book to ensure timely fulfilment.
• Actively follow up on quotes before expiry and provide feedback to SLS sales teams.

Requirements

• Proficiency in SAP (advantage)
• Proficiency in English (written and spoken).
• Proficiency in Spanish (advantage).
• Strong understanding of Wärtsilä parts order processes.
• Ability to identify customer needs and resolve problems effectively.
• Familiarity with international logistics and compliance processes.
• Minimum 2 years of experience in supply chain or logistics operations.
• Knowledge of Wärtsilä Shaft Line Solutions portfolio (advantage).
• Bachelor’s or Associate Degree in Business, Logistics, Supply Chain Management, or a related field; or equivalent professional experience.
• Ability to travel occasionally to support local sales managers.
• Prior experience in the marine industry is highly desirable.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance