Help Desk Specialist I at D.R. Horton in Arlington, TX | Kablio

Role

Description

computer refresh

issue tracking

office moves

work orders

network troubleshoot

user support

Perform end user computer refreshes
Document and track the details of the issue, status and resolution, using the help desk tracking application
Aid with division office moves
Complete work orders, fully documenting each step of the troubleshooting process
Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Requirements

comptia a+

troubleshooting

windows

remote access

ms office

2-4 yrs

Possess strong interpersonal, written and verbal communication skills
Must be able to troubleshoot all aspects of computer components
CompTIA A+ or similar certification a plus
Experience replacing basic components of various makes and models of system and printer hardware
Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version
The employee must frequently lift and/or move up to 50 pounds
Ability to work overtime
Ability to travel overnight
Proficiency with MS Office and email
Windows/Android/Apple phone support experience a plus
Experience with VNC, Cisco AnyConnect, or other remote connectivity software a plus
Two to four years related experience and/or training in an IT support environment
Ability to work on-call rotation
Ability to adapt to a constantly changing environment
High school diploma or general education degree (GED)

Benefits

Life & Disability Insurance
Employee Stock Purchase Plan
Multiple Voluntary and Company provided Benefits
Flex Spending Accounts
Vacation, Sick, Personal Time and Company Holidays
Medical, Dental and Vision

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

A prominent homebuilder that has expanded to become one of the largest in the United States.
Offers a wide range of housing options, including single-family, multi-family, and luxury residences.
Operates nationwide, creating communities tailored to diverse customer preferences.
Committed to providing affordable and high-quality housing solutions.
Engages in both residential and commercial real estate development.
Known for delivering projects on time and within budget.
A leader in modern design and energy-efficient living solutions.
Expanded significantly into the luxury housing market with notable projects.
Demonstrates strong financial health and consistent growth in revenue.

Culture + Values

Accountability
Diversity
Quality
Collaboration
Passion
Integrity
Leadership

Environment + Sustainability

2023 Inclusion

Dow Jones Sustainability Index

Recognized for sustainability performance and added to the Dow Jones Sustainability North America Index in 2023.

Scope 1&2 Emissions

Fiscal 2022 Calculation Completed

Successfully calculated greenhouse gas emissions for Scope 1 and 2 for the fiscal year 2022.

Began internal tracking of various ESG metrics in 2020
Performed initial ESG risk assessment in 2021
Commenced data collection for baseline Scope 1 & 2 greenhouse gas emissions in 2022
Completed CDP climate questionnaire in 2023
Board oversight of key ESG matters via Nominating and Governance Committee
Commitment to perform Scope 3 readiness assessment and consider GHG reduction targets
Energy-efficiency features included in homes from site selection through construction

Inclusion & Diversity

2021

Human Capital Report Published

Published a comprehensive human capital document that includes quantitative demographics and EEO-1 data, demonstrating transparency in diversity metrics.

Operates focus groups and specialized training on diversity & inclusion.
Partners with AREAA, NAMMBA, NAREB and NAHREP to support women and minority mortgage bankers.

Articles

Careers

FAQ / Customer Care

Warranty and Service Request

DHI Mortgage

D.R. Horton Title Service

Role

Description

computer refresh

issue tracking

office moves

work orders

network troubleshoot

user support

Perform end user computer refreshes
Document and track the details of the issue, status and resolution, using the help desk tracking application
Aid with division office moves
Complete work orders, fully documenting each step of the troubleshooting process
Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Requirements

comptia a+

troubleshooting

windows

remote access

ms office

2-4 yrs

Possess strong interpersonal, written and verbal communication skills
Must be able to troubleshoot all aspects of computer components
CompTIA A+ or similar certification a plus
Experience replacing basic components of various makes and models of system and printer hardware
Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version
The employee must frequently lift and/or move up to 50 pounds
Ability to work overtime
Ability to travel overnight
Proficiency with MS Office and email
Windows/Android/Apple phone support experience a plus
Experience with VNC, Cisco AnyConnect, or other remote connectivity software a plus
Two to four years related experience and/or training in an IT support environment
Ability to work on-call rotation
Ability to adapt to a constantly changing environment
High school diploma or general education degree (GED)

Benefits

Life & Disability Insurance
Employee Stock Purchase Plan
Multiple Voluntary and Company provided Benefits
Flex Spending Accounts
Vacation, Sick, Personal Time and Company Holidays
Medical, Dental and Vision

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

A prominent homebuilder that has expanded to become one of the largest in the United States.
Offers a wide range of housing options, including single-family, multi-family, and luxury residences.
Operates nationwide, creating communities tailored to diverse customer preferences.
Committed to providing affordable and high-quality housing solutions.
Engages in both residential and commercial real estate development.
Known for delivering projects on time and within budget.
A leader in modern design and energy-efficient living solutions.
Expanded significantly into the luxury housing market with notable projects.
Demonstrates strong financial health and consistent growth in revenue.

Culture + Values

Accountability
Diversity
Quality
Collaboration
Passion
Integrity
Leadership

Environment + Sustainability

2023 Inclusion

Dow Jones Sustainability Index

Recognized for sustainability performance and added to the Dow Jones Sustainability North America Index in 2023.

Scope 1&2 Emissions

Fiscal 2022 Calculation Completed

Successfully calculated greenhouse gas emissions for Scope 1 and 2 for the fiscal year 2022.

Began internal tracking of various ESG metrics in 2020
Performed initial ESG risk assessment in 2021
Commenced data collection for baseline Scope 1 & 2 greenhouse gas emissions in 2022
Completed CDP climate questionnaire in 2023
Board oversight of key ESG matters via Nominating and Governance Committee
Commitment to perform Scope 3 readiness assessment and consider GHG reduction targets
Energy-efficiency features included in homes from site selection through construction

Inclusion & Diversity

2021

Human Capital Report Published

Published a comprehensive human capital document that includes quantitative demographics and EEO-1 data, demonstrating transparency in diversity metrics.

Operates focus groups and specialized training on diversity & inclusion.
Partners with AREAA, NAMMBA, NAREB and NAHREP to support women and minority mortgage bankers.

Articles

Careers

FAQ / Customer Care

Warranty and Service Request

DHI Mortgage

D.R. Horton Title Service