Plant Support Representative

Description

• Evaluate inbound customer RFP’s and Purchase Orders for Spare Parts
• Maintain relationships with suppliers, request quotations, issue purchase orders, track parts orders and receipts, and resolve any vendor invoicing issues.
• Responsible for reporting lessons learned and final profitability when closing out orders.
• Gather, organize and evaluate drawings and technical documentation.
• For parts orders, manage the order from receipt of customer order through invoicing and profitability reporting.
• Open, manage, and close transactions in SAP for parts, services, and new equipment.
• Work with Air Products warehouse/Materials Management team to monitor inventory levels, consolidate customer orders, and prepare shipping documentation.
• Prepare customer proposals including commercial and technical aspects for field services and parts orders.
• Drive Customer Lifecycle Focus by following up with customer orders, developing customer relationships and growing business opportunities.
• Service order and project support may also include ordering parts, identifying and scheduling internal/external resources, managing labor hours charged to SAP and customer invoicing.
• Create, manage and close CRM opportunities and maintain accurate record keeping for all opportunities.
• Create and manage project schedules and budgets for service orders and projects.

Requirements

• Time management/ability to prioritize
• Adequate technical aptitude to understand process and customer technology
• Minimum BS. Engineering preferred. Finance, Economics, English considered
• Organizational skills
• 0-2 years sales and execution experience
• Strong communication and interpersonal skills
• Travel as required. 10%-15% of the year.

Benefits

• Adoption assistance
• 401k with 100% vested company core and match
• Paid Parental leave Backup Child and Adult Care benefit
• Many more supplemental benefits available
• Life Insurance (AD&D- Paid for by Air Products), Supplemental AD&D
• Paid Vacation, holidays + sick time
• Legal Plan & Identity theft coverage
• EAP (Employee Assistance Program)
• Flexible spending accounts (medical, dependent daycare)
• Affordable Medical, Dental and Vision Insurance (day 1 of employment)

Training + Development

Interview process

Visa Sponsorship

Security clearance