Portfolio Community Manager

Description

• Responsible for maintenance of C3 data base, including updating resident information.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Attend Board meetings per the management agreement and community events as needed.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Prepare Board packages according to established time frames.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
• Responsible for oversight of Associa staff as contract provides.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Maintain unit and contract files relating to the operations of the Association.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.

Requirements

• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Time management and time critical prioritization skills.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Self-motivated, proactive, detail oriented and a team player.
• 0 -- 3 Years of Community Association Experience
• Associates Degree Required
• Knowledge of conflict resolution techniques at a proficient level.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Bachelor's Degree Preferred
• Professional customer service skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance