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Integral Uk Ltd

Account Lead

Company logo
Integral Uk Ltd
Leading provider of engineering and maintenance services across multiple sectors.
Admin and customer service for fire protection services, handling portals, reports, compliance.
8d ago
Junior (1-3 years)
Full Time
Birmingham, England, United Kingdom
Office Full-Time
Company Size
4,000 Employees
Service Specialisms
Facilities Management
Building Services
Mechanical Services
Electrical Services
Maintenance Services
Technical Services
Integrated Services
Sector Specialisms
Agriculture
Central and local government
Communication and Media
Construction
Electric and Gas
Financial Services
Healthcare
Higher education
Role
What you would be doing
work orders
it systems
quote upload
portal monitoring
ppm compliance
customer reports
  • Requesting/Generating Linked Work Orders (Verisae), as required, for remedial works quotes.
  • Developing and maintaining knowledge of all relevant IT systems.
  • Responsible for management of impairment reports.
  • Oversee the uploading remedial works quotes to Customer portals, including Verisae.
  • Raise job number for emergency call out and send to call out team.
  • Providing Customer support and responding to queries.
  • Responsible for providing accurate Service reactive updates.
  • Ensuring that we attain contract specific KPIs & SLAs.
  • Creation of bespoke customer reports.
  • Daily monitoring of customer portal and jeopardy management.
  • Compile and update amendments contract specifics, Stores, Visits, asset register & price.
  • Ensuring adherence to all Company Policies & Procedures.
  • Liaising efficiently with Call-Out & Planning Co-ordinator teams.
  • Responsible for Service delivery of PPM compliance in due period.
  • Actioning all Customer queries and requests in a timely manner, escalating as required.
  • Updating portal and support back office.
What you bring
teamwork
communication
ms office
fire engineering
account management
accuracy
  • Ability to work independently, systematically as well as work in a team (essential).
  • Excellent verbal skills with ability to communicate with customers/stakeholders along with a good standard of written communication (essential).
  • Attendance to customer calls and reviews.
  • Organisational and time management skills (essential).
  • Results/task orientation (essential).
  • Proven attention to detail and accuracy skills (essential).
  • Proven experience in a similar role gained within a Fire Engineering/Sprinkler industry (essential).
  • Dedicated customer focus with a genuine commitment to continuous quality improvement (essential).
  • Excellent PC skills with experience in MS Packages (Word, Excel & Outlook) at intermediate level (essential).
  • Proven experience in an account management role (essential).
Benefits
  • Funded Health Cash Plan, Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)
  • Salary competitive & negotiable depending on experience.
  • 25 days holiday plus bank holidays, Contributory company pension scheme, Life Assurance
Training + Development
Information not given or found
Company
Overview
  • Delivers exceptional engineering and maintenance services.
  • Provides tailored solutions for efficient and reliable operations in industrial and commercial sectors.
  • Specializes in large-scale projects in water resources, energy, and utilities.
  • Adapts to the changing engineering landscape with innovative solutions.
  • Focuses on sustainability and long-term operational success in complex, high-stakes projects.
  • Undertakes high-profile commercial developments and large infrastructure projects requiring meticulous planning.
  • Addresses a broad range of needs from industrial facilities to public utilities in both urban and rural settings.
Culture + Values
  • Integrity is at the heart of everything we do.
  • We promote a culture of collaboration and innovation.
  • Commitment to delivering high-quality, sustainable solutions.
  • We empower our people to succeed and grow.
  • Customer-centric approach with a focus on long-term relationships.
Environment + Sustainability
2030
Net-Zero Target
Committed to achieving net-zero carbon emissions by a set deadline.
  • All operations are aligned with a comprehensive sustainability strategy.
  • The company focuses on reducing carbon footprint through energy-efficient solutions.
  • The company integrates sustainable practices in all projects and services.
  • The company actively works to minimize waste and promote recycling across its operations.
Inclusion & Diversity
40% Female Leadership
Gender Representation
The company ensures equal opportunities in leadership roles.
  • Building an inclusive and diverse workforce is a priority.
  • A culture of equal opportunities is promoted for all employees.
  • Programs are in place to support underrepresented groups.
  • Gender diversity is tracked and reported annually.
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