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Account Lead
Integral Uk Ltd
Leading provider of engineering and maintenance services across multiple sectors.
Admin and customer service for fire protection services, handling portals, reports, compliance.
8d ago
Junior (1-3 years)
Full Time
Birmingham, England, United Kingdom
Office Full-Time
Company Size
4,000 Employees
Service Specialisms
Facilities Management
Building Services
Mechanical Services
Electrical Services
Maintenance Services
Technical Services
Integrated Services
Sector Specialisms
Agriculture
Central and local government
Communication and Media
Construction
Electric and Gas
Financial Services
Healthcare
Higher education
Role
What you would be doing
work orders
it systems
quote upload
portal monitoring
ppm compliance
customer reports
Requesting/Generating Linked Work Orders (Verisae), as required, for remedial works quotes.
Developing and maintaining knowledge of all relevant IT systems.
Responsible for management of impairment reports.
Oversee the uploading remedial works quotes to Customer portals, including Verisae.
Raise job number for emergency call out and send to call out team.
Providing Customer support and responding to queries.
Responsible for providing accurate Service reactive updates.
Ensuring that we attain contract specific KPIs & SLAs.
Creation of bespoke customer reports.
Daily monitoring of customer portal and jeopardy management.
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