Waterlink Plumbing Team Leader at South East Water Uk in Aldershot, England, United Kingdom | Kablio

Role

Description

record keeping

vehicle monitoring

quotation estimating

compliance audits

workload monitoring

customer liaison

Develop and maintain key internal and external contacts to resolve customers problems and liaise with various departments to improve overall knowledge of the business.
To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes.
Monitor and assess field vehicle and plant condition, reporting issues when required.
To make informed and pragmatic decisions considering customer satisfaction, income and profit targets when making decisions.
Identify new commercial opportunities providing estimates and quotations for future work and preparing jobs for closure where work has been completed.
Ensure all work is carried out in accordance with best practice and complies with all relevant regulations.
Lead, motivate, develop and appraise Waterlink plumbers to ensure they are fully motivated to achieve peak performance and meet the department's needs.
Attend quarterly teams’ briefs and other meetings as required, contribute where necessary to help the department achieve its targets whilst seeking to positively influence the progression and growth of the department.
To manage and lead people in line with HR, H&S and business guidelines. This includes appraisals, bi-monthly 1-2-1s and absence reviews.
Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.
Monitor workloads to make sure there is no excessive backlog and contribute to decisions made regarding the level/reallocation of contract labour.
Ensure field teams and plumbers are following department processes and policies and are expected to take responsibility for putting forward solutions when required.
Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints.
To liaise with the Scheduling Team to ensure work is planned efficiently to minimise downtime whilst making sure time is recorded accurately to the correct project.

Requirements

operational experience

communication

pressure management

background check

uk eligibility

plumbing qualification

Strong operational experience and industry knowledge.
Effective communication and interpersonal Skills
Must be able to work under pressure and meet deadlines whilst working unsupervised whilst supervising others.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Level 2 Cities and Guild Plumbing Qualification

Benefits

Paid volunteering days.
Health cash plan.
Excellent Stakeholder pension scheme, up to 10% employer contribution.
Cycle to work scheme.
Flexible annual leave policy to buy or sell holiday leave.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Life assurance.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must pass background, identity, and employment referencing checks

Company

Overview

520 million litres

Daily water delivery

The company supplies over 520 million litres of treated and tested drinking water each day.

£433–489 million

Infrastructure investment

The company is investing £433–489 million between 2020 and 2025 to upgrade treatment works and expand networks.

500,000 tests

Annual quality checks

A 24/7 laboratory in Farnborough conducts over 500,000 quality tests annually to ensure water safety.

£200 million boost

Funding injection

The company received a £200 million funding boost in June 2025 to support its operations and growth.

Founded in 1992 and restructured by merger in 2007, it has grown into a major regional water supplier.
Draws from aquifers, rivers and reservoirs, treating at some 83 works before distribution.
Project pipeline includes new reservoir at Broad Oak (operational by 2033), treatment works upgrades in Maidenhead and Maidstone.
Focuses on network resilience—leak detection teams, smart meters, and buffer storage tanks to reduce interruptions.
Environmental engagement includes working with farmers, monitoring SSSIs, and using dogs to protect wildlife during works.
Privately owned under a mix of pension and trust entities.
Notably endured a significant regulator investigation after households experienced supply failures and hosepipe bans.

Culture + Values

Employees are actively encouraged to become guardians of the environment—‘every action counts’ underpins all operational performance
Commitment to health, safety and wellbeing: ‘We are compliant with health and safety regulations’ and ‘Ensure fair pay, reward and recognition for all our employees’
Transparency of reporting and trusted corporate governance embedded in operations
Emphasis on collaboration and partnerships: working with customers, communities, supply chain and academic/science organisations to deliver shared solutions
Innovation-led mindset: integrates internal and external collaboration via Ofwat Innovation Fund to tackle sector-wide challenges

Environment + Sustainability

38% reduction

CO₂ Emissions

Achieved a 38% reduction in carbon emissions between 2015 and 2020.

98% Emissions Target

Operational Emissions

Targeting a 98% reduction in operational emissions by 2030, compared to 2018/19 levels.

12,637 Trees

Tree Planting

Planted 12,637 trees in one year, exceeding the annual target by 56%.

4% Fleet Electric

Electric Vehicles

4% of a 400-strong fleet consists of electric vehicles, with plans to expand via salary-sacrifice schemes.

Published routemap in July 2021 detailing measures: energy efficiency, renewables, nature-based solutions, direct emissions reduction, and green energy procurement.
Solar PV on ~20 sites planned, with battery storage pilots to support resilience and renewables.
25-Year Environment Plan (H25) focuses on safe water, climate change adaptation, sustainability of natural environment, and partnership working.
Operational performance metrics: zero water deficit; zero breaches of abstraction/discharge consents; 1 pollution incident (2018/19); carbon emissions per customer at 36.3 kg CO₂e/year in 2018/19.

Inclusion & Diversity

Member of UN‑backed ‘Race to Zero’ campaign—no DEI goals evident on public site
No explicit DEI strategy, targets or gender breakdown publicly disclosed via website or LinkedIn

Articles

Careers

Projects

Sustainability Initiatives

Role

Description

record keeping

vehicle monitoring

quotation estimating

compliance audits

workload monitoring

customer liaison

Develop and maintain key internal and external contacts to resolve customers problems and liaise with various departments to improve overall knowledge of the business.
To take detailed records of the works for cost, measurement and quality. To produce detailed accurate records of as built details for completed schemes.
Monitor and assess field vehicle and plant condition, reporting issues when required.
To make informed and pragmatic decisions considering customer satisfaction, income and profit targets when making decisions.
Identify new commercial opportunities providing estimates and quotations for future work and preparing jobs for closure where work has been completed.
Ensure all work is carried out in accordance with best practice and complies with all relevant regulations.
Lead, motivate, develop and appraise Waterlink plumbers to ensure they are fully motivated to achieve peak performance and meet the department's needs.
Attend quarterly teams’ briefs and other meetings as required, contribute where necessary to help the department achieve its targets whilst seeking to positively influence the progression and growth of the department.
To manage and lead people in line with HR, H&S and business guidelines. This includes appraisals, bi-monthly 1-2-1s and absence reviews.
Ensure that quality, environmental and Health and Safety policies are considered on every project and works are routinely audited to ensure standards are maintained.
Monitor workloads to make sure there is no excessive backlog and contribute to decisions made regarding the level/reallocation of contract labour.
Ensure field teams and plumbers are following department processes and policies and are expected to take responsibility for putting forward solutions when required.
Ensure that the team understands customer needs, managing their expectations and dealing with queries and complaints.
To liaise with the Scheduling Team to ensure work is planned efficiently to minimise downtime whilst making sure time is recorded accurately to the correct project.

Requirements

operational experience

communication

pressure management

background check

uk eligibility

plumbing qualification

Strong operational experience and industry knowledge.
Effective communication and interpersonal Skills
Must be able to work under pressure and meet deadlines whilst working unsupervised whilst supervising others.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Level 2 Cities and Guild Plumbing Qualification

Benefits

Paid volunteering days.
Health cash plan.
Excellent Stakeholder pension scheme, up to 10% employer contribution.
Cycle to work scheme.
Flexible annual leave policy to buy or sell holiday leave.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Life assurance.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must pass background, identity, and employment referencing checks

Company

Overview

520 million litres

Daily water delivery

The company supplies over 520 million litres of treated and tested drinking water each day.

£433–489 million

Infrastructure investment

The company is investing £433–489 million between 2020 and 2025 to upgrade treatment works and expand networks.

500,000 tests

Annual quality checks

A 24/7 laboratory in Farnborough conducts over 500,000 quality tests annually to ensure water safety.

£200 million boost

Funding injection

The company received a £200 million funding boost in June 2025 to support its operations and growth.

Founded in 1992 and restructured by merger in 2007, it has grown into a major regional water supplier.
Draws from aquifers, rivers and reservoirs, treating at some 83 works before distribution.
Project pipeline includes new reservoir at Broad Oak (operational by 2033), treatment works upgrades in Maidenhead and Maidstone.
Focuses on network resilience—leak detection teams, smart meters, and buffer storage tanks to reduce interruptions.
Environmental engagement includes working with farmers, monitoring SSSIs, and using dogs to protect wildlife during works.
Privately owned under a mix of pension and trust entities.
Notably endured a significant regulator investigation after households experienced supply failures and hosepipe bans.

Culture + Values

Employees are actively encouraged to become guardians of the environment—‘every action counts’ underpins all operational performance
Commitment to health, safety and wellbeing: ‘We are compliant with health and safety regulations’ and ‘Ensure fair pay, reward and recognition for all our employees’
Transparency of reporting and trusted corporate governance embedded in operations
Emphasis on collaboration and partnerships: working with customers, communities, supply chain and academic/science organisations to deliver shared solutions
Innovation-led mindset: integrates internal and external collaboration via Ofwat Innovation Fund to tackle sector-wide challenges

Environment + Sustainability

38% reduction

CO₂ Emissions

Achieved a 38% reduction in carbon emissions between 2015 and 2020.

98% Emissions Target

Operational Emissions

Targeting a 98% reduction in operational emissions by 2030, compared to 2018/19 levels.

12,637 Trees

Tree Planting

Planted 12,637 trees in one year, exceeding the annual target by 56%.

4% Fleet Electric

Electric Vehicles

4% of a 400-strong fleet consists of electric vehicles, with plans to expand via salary-sacrifice schemes.

Published routemap in July 2021 detailing measures: energy efficiency, renewables, nature-based solutions, direct emissions reduction, and green energy procurement.
Solar PV on ~20 sites planned, with battery storage pilots to support resilience and renewables.
25-Year Environment Plan (H25) focuses on safe water, climate change adaptation, sustainability of natural environment, and partnership working.
Operational performance metrics: zero water deficit; zero breaches of abstraction/discharge consents; 1 pollution incident (2018/19); carbon emissions per customer at 36.3 kg CO₂e/year in 2018/19.

Inclusion & Diversity

Member of UN‑backed ‘Race to Zero’ campaign—no DEI goals evident on public site
No explicit DEI strategy, targets or gender breakdown publicly disclosed via website or LinkedIn

Articles

Careers

Projects

Sustainability Initiatives