Head of Operations - Consumer Channel
Nibe Energy Systems Limited
Lead and build operations for the new Direct-to-Consumer renewable heating division.
1 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Chesterfield, England, United Kingdom
Office Full-Time
Company Size
22,462 Employees
Service Specialisms
Heating systems
Renewable energy solutions
Energy efficient systems
HVAC systems
Sustainable energy systems
Sector Specialisms
Residential
Commercial
Energy
Renewable Energy
Heat Pumps
Solar
Solar-Thermal
Water Heating
Role
What you would be doing
capacity planning
process automation
kpi monitoring
workflow design
logistics coordination
budget management
- Collaborate closely with senior leadership and cross functional teams (Sales, Marketing, Product, Finance) to align strategy, resource planning, and execution.
- Lead the operational launch and ongoing management of NIBE Energy Systems new Direct to Consumer (D2C) division, building processes and frameworks from the ground up.
- Build, lead, and develop a high performing operations team, setting clear goals and creating a culture of accountability and continuous improvement.
- Own forecasting and capacity planning to align operational resources with sales demand, ensuring smooth delivery and installation schedules.
- Ensure compliance with health, safety, and regulatory standards across all operational activities.
- Identify opportunities for process improvement, automation, and scalability to support rapid business growth.
- Define and track key operational KPIs, using data to drive performance, improve service levels, and support decision making.
- Prepare, manage, and monitor operational budgets, ensuring cost efficiency and alignment with business objectives.
- Oversee relationships with installation teams, logistics partners, and other operational service providers to ensure timely delivery, high quality installations, and excellent customer experience.
- Champion the customer experience by ensuring every homeowner receives a seamless journey from purchase through to installation and aftercare.
- Develop and implement efficient end to end operational workflows covering order fulfilment, logistics, installation coordination, customer service, and aftercare.
What you bring
hvac
leadership
forecasting
cross-functional
driving licence
kpis
- Competent understanding of HVAC systems with a focus on heat pumps
- A desire to develop people management and leadership skills
- Excellent leadership skills with experience building, developing, and motivating high performing teams.
- Expertise in forecasting, capacity planning, and budgeting to support growth and operational excellence.
- Strong cross functional collaboration skills, with the ability to align operational activities with commercial strategy.
- Knowledge of relevant legislation
- A strong track record of building or scaling operational functions, with the ability to design efficient processes from the ground up.
- Deep understanding of operational delivery, logistics, installation coordination, and customer service.
- Full UK Driving Licence.
- Experience managing external partners, such as installation teams and logistics providers, to ensure high service standards.
- Strong commercial acumen, with sound knowledge of sub contract agreements and their practical application.
- A practical, solutions focused approach, comfortable working in a fast paced, growing environment.
- Proven experience in senior operations leadership, ideally within B2C, eCommerce, retail, or home services industries.
- A data driven mindset with the ability to define and manage KPIs, interpret performance metrics, and make evidence based decisions.
- Company social events
- Competitive Salary
- Life Insurance 3 x Salary
- Enhanced Annual Leave 33 days including Bank Holidays
- Company salary sacrifice pension scheme
- Comprehensive induction programme
- Electric Vehicle
- Private Health Insurance with Employee Assistance/Wellbeing programme (after qualifying period)
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1952
Year Founded
The company was established in Markaryd, Sweden, marking the beginning of its journey in innovative climate solutions.
SEK 40 billion
Annual Revenue
The company generates significant revenue through its global operations and strategic investments in R&D.
Therm-X fibre-optic sensors
Innovative Monitoring Tech
The company developed advanced fibre-optic sensors for multi-point temperature and vibration monitoring.
- Evolved from crafting copper-lined water heaters into a global climate solutions provider.
- Innovated ground-source and air-water heat pumps, becoming a pioneer in intelligent indoor climate control.
- Structured across three main business areas: home comfort systems, industrial heating/control components, and energy-efficient stoves and fireplaces.
- Serves markets worldwide through strategic acquisitions and long-term R&D investments.
- Typical projects range from domestic heat pump installations to complex industrial and semiconductor heating control systems.
- Developed heating systems for turbine blades to remain warm during maintenance, minimizing downtime for turbine operators.
- Respect for human rights: Treat all employees fairly, worthily, and with respect; value and develop diversity; eliminate harassment, threats, or discrimination; ensure no child, illegal, or forced labor; prevent employees under 18 from performing risky work.
- Good working conditions: Foster positive employee relations and involvement; provide opportunities for knowledge and skill development; prioritize health and safety; implement preventive measures; adhere to payment agreements and legislation; reward strong performance and extra effort.
- Reduced environmental impact: Consider environmental sustainability in all decisions; increase renewable energy usage; conserve natural resources; reduce emissions to air and water; minimize waste; adopt lifecycle thinking and precautionary principles.
- Good business ethics: Uphold honesty and integrity; prohibit bribery; ensure gift and benefit exchanges align with local norms; comply with competition laws; avoid conflicts of interest; support whistleblowers.
- Responsible purchasing: Collaborate only with suppliers who meet ethical standards; evaluate suppliers before and during partnerships; promote certified management systems for quality, environment, and working conditions; monitor supplier performance regularly.
- Product liability: Ensure product functionality, quality, safety, and environmental friendliness; promote energy efficiency and ecodesign; comply with legal requirements; provide clear product information for safe installation, use, maintenance, and disposal; promptly address product inquiries.
- Social commitment: Engage with local communities; develop local talent; partner with universities and research institutions; fund community development initiatives; avoid political contributions.
60% reduction
CO2 Target
The long-term goal is a significant 60% reduction in carbon dioxide index by 2030.
360,000 tonnes
CO2 Saved
Annual heat pump sales in Europe reduced CO2 emissions by 360,000 tonnes in 2021.
20% annual growth
Sustainability Growth
The company pursues profitable growth while enabling sustainable energy solutions, averaging 20% annual growth.
- Strategy built around increasing energy efficiency, renewable energy proportion, and lifecycle-based product development aligned with six UN SDGs: Affordable and clean energy; Decent work and economic growth; Industry, innovation and infrastructure; Sustainable cities and communities; Responsible consumption and production; Peace, justice and strong institutions.
- Factories work towards replacing fossil energy sources with renewables, optimising energy use, and reducing production carbon emissions continuously.
- Innovative product development focuses on replacing refrigerants with lower-climate-impact alternatives and offering LCE-classified products to reduce customer carbon footprints.
- Value and develop diversity among employees; treat all employees fairly, with dignity and respect; ensure a workplace free from harassment, threats, or discrimination.
- Respect employees' rights to organize, negotiate collective agreements, and choose not to join a union.
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